Blog

Discover industry insights, expert advice, and best practices that will help your home service business succeed faster!

Blog

Discover industry insights, expert advice, and best practices that will help your home service business succeed faster!

Service Dispatch University

Master the art and science of dispatching at Service Dispatch University!

April 9, 2019

Master the art and science of dispatching! Effective and efficient dispatching is part art, part science.

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Leadership

Repairing the Leadership Gap Part 3: Setting Expectations

April 4, 2019

Great leaders hold themselves accountable and actively make goals to improve every day.

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Leadership

Repairing the Leadership Gap Part 2: “Re-Learning” to Communicate

April 3, 2019

One way to repair this gap is for owners and managers to improve…

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Leadership

Repairing the Leadership Gap Part 1: The Leader’s Role & Vision

April 2, 2019

It sounds so simple: getting from point A to point B as described above by business coach…

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Top Gun Service Technician Excellence Workshop

Texas Dealer raves about BDR’s recent Dealer Direct Top Gun Service Tech workshop!

March 27, 2019

BDR’s recent Top Gun Service Tech workshop at San Marcos Air Conditioning was a hit!

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Female dispatcher wearing a blue uniform, Dispatcher, Is your service department operating at its full profit potential?

Learn how to maximize profits through improved dispatching at Service Dispatch University!

March 26, 2019

Discover how to tap the hidden potential of a great service dispatch department!

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Coaches Corner March 2019

BDR Coaches Corner: Building Blocks of a Successful Culture

March 22, 2019

One of the things many successful organizations have in common is having developed and maintaining a culture where high achievement and positive change is embraced throughout the organization.

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BDR Dealer Direct Training

Is your team working together to reach your revenue goals?

March 21, 2019

Is your team working together to reach your revenue goals?

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Female customer experience coordinator wearing a headset, Are your team members providing the customer a positive experience every time?

Don’t miss out on Customer Experience University!

March 21, 2019

The workshop will provide customer service and communication training to help them deliver 360° of Trust with both internal and external customers.

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Office desk with laptop, keyboard, mouse, & display

Achieve accurate and timely financial reporting by attending BDR’s QuickBooks workshop!

March 19, 2019

Are you getting accurate and timely financials?

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