BDR provides comprehensive training resources to help contracting businesses achieve sustained business success.
TRAINING For your entire team
Owners, Managers, Salespeople, Dispatchers, Technicians, Installers... BDR has training for all of them and more. We provide your team with proven business practices to help them succeed, grow in their roles, and increase their value. Want to improve your retention? Train your team!
Interactive experiences
BDR training is not one-way. Each class provides an interactive experience where participation is encouraged. Participate, network, and get your questions answered. Our trainers are your resource to take your business forward.
Tools you can use
With every BDR course you’ll receive a reference manual (printed or digital) as well as additional resources that include editable forms, templates, and spreadsheets that are ready for you to customize and use.
Expert trainers
Each BDR class is taught by an expert trainer, who provides real-life examples of proven business strategies, practices, and procedures.
Available in any format
BDR recognizes that companies today want flexibility in how they can access training resources. In-person, live virtual, self-paced online, recorded, BDR provides you all the options.
Ready to take advantage of bdr's industry leading training programs?
built to help you and your team succeed faster!
Check out some of these popular training classes that provide your team with the tools and resouces to drive profit and growth in your business:
accounting & office management
BDR’s Accounting & Office Management educates owners and bookkeepers on accounting and office management fundamentals. This training helps bridge the gap between ownership and the accounting team so they can become one cohesive unit.
This course will review the proper methods and procedures of accounting, including general ledger maintenance and financial reporting. Attendees will work through specific exercises that apply the processes and procedures for accurate financial reporting.
customer experience university
BDR’s Customer Experience University teaches you how to implement a structured retail process for your sales and install coordinators that build great customer relationships.
Team members will be guided through customer service and communication training so they can build trust with internal and external customers throughout the sales and installation process. They will learn to provide excellent client care that leads to a great experience for your customers and referrals for the company.
LEAD THE WAY: DYNAMIC LEADERSHIP SKILLS
BDR’s Lead the Way: Dynamic Leadership Skills training will help you discover your leadership strengths and develop a plan for your professional growth. It will not only help you; it will also help your company advance, showing your team how to overcome obstacles and seize opportunities. Your team will flourish and align with your company’s mission, vision, and values.
As an owner or manager, it is critical to invest in yourself if you expect to grow in your abilities to coach and mentor your team.
top gun sales excellence
BDR’s Top Gun Sales Excellence gives retail sales professionals and owners a fresh look at a proven sales process based on educating the customer – not high-pressure tactics.
In this engaging workshop, you'll walk through the entire BDR sales process, from the incoming call to the closing sale and, ultimately, referral generation. Learn how to offer choices in equipment, accessories, and financing while positioning yourself as the right choice for the customer
top gun technician excellence
BDR’s Top Gun Technician Excellence: Beyond Diagnostics provides service technicians with the soft tools to perform their jobs better.
In this training class, technicians will develop improved customer communication skills and learn how to drive customer satisfaction, sales leads, and referrals through a defined service delivery procedure. This process will help technicians reduce callbacks, improve revenue generation, and increase job satisfaction while increasing their overall value to the company
