Customer Experience University
About This Training
BDR’s Customer Experience University teaches you how to implement a structured retail process for your sales and install coordinators that build great customer relationships and positions the company for referrals.
Team members will be guided through customer service and communication training so they can build trust with internal and external customers throughout the sales and installation process. They will learn to provide excellent client care that leads to a great experience for your customers and referrals for the company.
Master internal and external communication to drive customer satisfaction!
Registration Is Open
Date: October 10, 2024 – October 11, 2024
Time: 7:30 a.m. - 2:30 p.m. PT
Location: Virtual
Cost: $795
Distributors - Want to Schedule This Class for Your Dealers?
Schedule a call with us!
Who Should Attend This Training
- Dispatchers
- Install Managers
- Managers
- Owners
- Sales Coordinators
- Sales Managers
- Service Managers
Things You Will Learn
1. The expectations of a coordinator in creating an outstanding customer experience and how to develop communication skills to apply to internal and external customers.
2. Creating scripts to deliver consistent messaging and methods for dealing with unhappy customers.
3. Closing the gaps in the circle of communication.
4. How to position the company for referrals.
Meet Your Trainer
Catherine Bares
Service Coach & Trainer
What People Are Saying About Customer Experience University
"I really enjoyed this class. The materials provided are top-shelf. I am excited to take what I have learned back home to our team and start implementing!"
- Lisa Coulter
"This was a great class - I learned a bunch. [The instructor] is extremely knowledgeable and personable. Two enthusiastic thumbs up!"
- Dan Heflin
