Counter Intelligence: The Role at the Counter Today

Today’s distribution counter team members play a huge role in the company’s success. The interactions they have with customers are a window of opportunity to maximize sales, drive satisfaction, and increase loyalty.

BDR’s The Role at the Counter Today prepares parts counter and inside sales team members with the communication skills and tools to succeed in their role and provide outstanding customer experience during every visit.

The course is broken up into three separate 2-hour sessions, giving you ongoing training for your team without pulling them off the counter for a whole day. Registration for this course includes access to these sessions:

• Becoming a Top Gun at the Counter – March 25, 2025
• How to Create an Exceptional Customer Experience – March 26, 2025
• Understanding Customer Needs – March 27, 2025

The Role at the Counter Today is part of the ongoing Counter Intelligence training series, designed to provide distribution parts counter and inside sales employees with the knowledge and skills they need to succeed in their role by growing sales and building stronger customer relationships. 

Note: This event has a maximum capacity of 35 attendees per session.