Typically comprising only 15%-20% of total sales, the average residential service department loses virtually all of the money made on the installation side
Service Profit Coach is Focused Exclusively to Drive Service Department Success
Service-operations coaching focused to work with department leadership, dispatching and service-support roles, including the accounting department. Service Coach improves department productivity and morale, customer service delivery and financial performance.
Top Challenges in Service
Your service department is the most expensive department to support and your Service Technicians are the most expensive – and scarce – human resource you have. How do you grow your business if you can’t afford the resources you need? Here is a list of the top challenges and consequences of being “average” in Service:
Performance Goals of Service Profit Coach
BDR’s premise is that Service can and should be the most profitable department in the company (smaller tickets with a bigger profit margin). Further, “Service Operations” is a logistics-management role. As such, you need the right management skills, aptitude, and personality type for success at the helm. BDR has a proven, documented track record of helping our clients to achieve the following results:
BDR’s 8 FOR 10™ Products and Services: BDR’s service coaches utilize BDR’s exclusive 8 FOR 10™ reports, and provide business consulting services to its customers utilizing its 8 FOR 10™ branded products and services. BDR’s service coaches will train and consult with customers to drill down to the exact area(s) you and your team need to focus on to maximize your results and profitability.