Service
Drive Your Service Department to Success
Your service department is the most expensive department to support, and your service technicians are the most costly and scarce human resource you have.
Most businesses underprice their service department, then wait and hope for a future replacement sale. But how do you grow your business if you can't afford the necessary resources?
BDR's industry-leading Service Coaching program helps you build an efficient - and profitable - service department by maximizing your existing workforce!
Performance Goals of Service Coaching
Service operations is a logistics-management role, and as such, you need the right management skills, aptitude, and personality type for success at the helm.
BDR has a proven, documented track record of helping our clients to achieve the following results:
PROFITABLE SERVICE
Service can and should be the most profitable department in the company (smaller tickets with a bigger profit margin).
HIGH PROFIT
Service drives the highest-quality, highest-profit Residential Retrofit business (#1 feeds #2).
REFERRAL-INTERFACE
Great Referral-Interface between Service & Retrofit.
COVERING OVERHEADS
Preventive Maintenance Agreement (PMA) revenue covers service department overheads. Combined revenues from straight demand-service and PMA contracts cover the company's entire overhead.
Enhance Your Service Department's Performance Goals
BDR’s premise is that service can and should be the most profitable department in the company (smaller tickets with a bigger profit margin). Further, service operations is a logistics-management role. As such, you need the right management skills, aptitude, and personality type for success at the helm. BDR has a proven, documented track record of helping our clients to achieve the following results:
Dedicated Service Specialist Coaches
A BDR Service Coach is a service specialist with an extensive resume and exceptional track records. Think of them as a Navy Seal Coach for your service department. BDR has Service Coaching clients that have attained 40% net profit margins in the summer (peak) season.
Build Your Service Toolbox
BDR’s service coaches utilize and provide business consulting services to its customers with various tools, including BDR’s exclusive 8 FOR 10 Service Reporting™ branded products and services. BDR’s service coaches will train and consult with customers to drill down to the exact area(s) you and your team need to focus on to maximize your results and profitability.
Results of Service Coaching
READY TO LEARN MORE?
Schedule a call with a Profit Coach Advisor to learn how BDR can help take your business to the next level!
