Top Gun Technician Excellence: Beyond Diagnostics

Top Gun Technician Excellence

About This Training

BDR’s Top Gun Technician Excellence: Beyond Diagnostics provides service technicians with the soft tools to perform their job better. 

Through a series of breakouts, technicians will develop improved customer communications skills and learn how to drive customer satisfaction, sales leads, and referrals through a defined service delivery procedure. This process will help technicians reduce callbacks, improve revenue generation, and increase job satisfaction while increasing their overall value to the company. 

Registration Is Open

Top Gun Technician Excellence: Beyond Diagnostics is coming up on October 19, 2023 through October 20, 2023 from 7:30 a.m. - 2:30 p.m. PST

This training is virtual.

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Who Should Attend This Training

Dispatchers, Owners, Service Managers, Technicians

Things You Will Learn

1. How to develop a client service mentality throughout the service call process.

2. Best practices for presenting repair and accessory options during a service call.

3. Key interaction and communication skills to use when working with customers.

4. The process of referral generation and how to maximize reviews during a call.

5. The financial dynamics of a service department.

Meet Your Trainer

Jasen Laws.

Jasen Laws

Head Coach & Trainer

Jasen Laws has over 25 years of HVAC, Electrical, and Refrigeration industry experience. His experience covers Residential Installation and Service, Commercial Installation and Service, Duct Design and Installation, as well as Electrical Design and Service. He began his career as a teenager and worked his way up by learning every aspect of the HVAC industry, working for various companies, owning his own company, and going into distribution.
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Dave Consulo.

Dave Consulo

Head Coach & Trainer

Dave has two decades of experience in the HVAC industry with seven years of management experience in sales, installation, and service. Dave has a passion for working directly with service technicians on customer communication and soft-sale skills and co-authored a BDR coaching program on service technician excellence.
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What People Are Saying About Top Gun Technician Excellence: Beyond Diagnostics

"Five stars! This class had lots of great info and processes that will help tremendously with both company as well as technician growth. I'm excited to put these practices into my daily routine."
- Nicholas Carson

"[The instructor] did a great job making the training enjoyable. His experience in the industry is easy to relate to and adds a wealth of experience to the material. This class was very informative and provided a lot of positive improvements to my process."
- Andy Mathews