Top Gun Technician Excellence: Beyond Diagnostics
About This Training
BDR’s Top Gun Technician Excellence: Beyond Diagnostics provides service technicians with the soft tools to perform their jobs better.
Through a series of breakouts, technicians will develop improved customer communication skills and learn how to drive customer satisfaction, sales leads, and referrals through a defined service delivery procedure. This process will help technicians reduce callbacks, improve revenue generation, and increase job satisfaction while increasing their overall value to the company.
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Who Should Attend This Training
- Dispatchers
- Owners
- Service Managers
- Technicians
Things You Will Learn
1. How to develop a client service mentality throughout the service call process.
2. Best practices for presenting repair and accessory options during a service call.
3. Key interaction and communication skills to use when working with customers.
4. The process of referral generation and how to maximize reviews during a call.
5. The financial dynamics of a service department.
What People Are Saying About Top Gun Technician Excellence: Beyond Diagnostics
"Five stars! This class had lots of great info and processes that will help tremendously with both company as well as technician growth. I'm excited to put these practices into my daily routine."
- Nicholas Carson
"[The instructor] did a great job making the training enjoyable. His experience in the industry is easy to relate to and adds a wealth of experience to the material. This class was very informative and provided a lot of positive improvements to my process."
- Andy Mathews
