Don’t miss out on Customer Experience University!
BDR is pleased to announce the release of our newest training workshop: Customer Experience University! This three-day workshop is built for the Sales and Installation Coordinators who serve as the central point of each customer’s experience with your company.
The workshop will provide customer service and communication training to help them deliver 360° of Trust with both internal and external customers.
At Customer Experience University, attendees will be guided through the importance of capturing, managing, and nurturing leads throughout the sales and install process while providing excellent client care skills and learning to treat co-workers as if they were clients.
By attending this class, Coordinators will:
- Learn expectations of the role
- Improve their customer service skills
- Develop communication skills and procedure tools
- Build scripts to apply
- Learn how to build 360° of Trust with customers and co-workers
- Understand how to enhance customer satisfaction
- And much more!
Send your team member, and we’ll send back a skilled customer service expert and Trust builder, who can set the stage for your company to generate referrals from every job.
If you’d like more details on upcoming events, click here.