Senior Service Coach & Trainer
Jennifer Shooshanian brings her vast knowledge and experience as a service manager to the Profit Coach program. She will help dealers learn to appreciate their service department as a profit center, not just a necessary evil.
Jennifer Shooshanian started in the HVAC industry at Jacobs Heating & Air Conditioning in 1991. Her experience includes new construction and retro-fit, but her specialty is service. Jennifer ran the Jacobs Heating service department for six years, consistently achieving high standards in efficiency, profitability, and growth. After six years, the service department's revenue and net profit had increased by over 50% using fewer technicians than when she started. Jennifer is also BDR's Senior Service Profit Coach.
As part of the Profit Coach team Jennifer will offer strategies for structure, growth, and profitability that will help dealers recognize the tremendous profit potential of a well-structured service department.