Service Dispatch University

Service Dispatch University

About This Training

BDR’s Service Dispatch University will give your dispatchers the tools to be successful in their role and take their dispatching skills to the next level. By reducing time spent on service calls through improved dispatching, your service department can generate incredible profits and help drive your business forward.

Did you know saving ten minutes per service call can generate an extra $92,000 in revenue per technician? Learn dispatching techniques that help turn your service department into a profit machine!

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Who Should Attend This Training

Dispatchers, Owners, Service Managers

Things You Will Learn

1. How to develop and refine dispatching and scheduling techniques that improve labor management, enhance customer service, and drive revenue.

2. Improve customer service skills through scripts and phone etiquette development.

3. Understanding and applying reporting that tracks your service department’s daily performance through BDR’s 8 For 10 database.

4. Strategies for managing maintenance agreements.

Meet Your Trainer

Jennifer Shooshanian.

Jennifer Shooshanian

Senior Service Coach & Trainer

With over three decades of experience specializing in HVAC Service Operations Management, Jennifer Shooshanian is one of the most knowledgeable and accomplished service performance experts in the United States. Her classes offer structure, growth, and profitability strategies that will help dealers recognize the tremendous profit potential of a well-structured service department.
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Catherine Bares.

Catherine Bares

Service Coach & Trainer

Catherine Bares has over two decades of HVAC experience, primarily focused on service operations and sales. She has held numerous positions over the years, from a dispatcher to a service manager and working her way up to general manager. While service is her passion, Catherine has proven total-company operations knowledge and has demonstrated her ability to manage, coach, and inspire.
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What People Are Saying About Service Dispatch University

"I loved how organized and clear the information was presented to us! There was so much good information to help drive revenue and client retention through our dispatching."
- Cassie Imel

"I learned so much during this training. I never felt judged based on my existing knowledge and plan on putting what I learned to good use."
- Angie Betz