Service Dispatch University
About This Training
BDR’s Service Dispatch University will give your dispatchers the tools to be successful in their role and take their dispatching skills to the next level. By reducing time spent on service calls through improved dispatching, your service department can generate incredible profits and help drive your business forward.
Did you know that saving ten minutes per service call can generate an extra $92,000 in revenue per technician? Learn dispatching techniques that help turn your service department into a profit machine!
Registration Is Open
Date: March 18, 2024 – March 22, 2024
Time: 7:30 a.m. - 11:30 a.m. PST
Who Should Attend This Training
- Service Managers
Things You Will Learn
1. How to develop and refine dispatching and scheduling techniques that improve labor management, enhance customer service, and drive revenue.
2. Improve customer service skills through scripts and phone etiquette development.
3. Understanding and applying reporting that tracks your service department’s daily performance through BDR’s 8 For 10 database.
4. Strategies for managing maintenance agreements.
Meet Your Trainer
Senior Service Coach & Trainer
Service Coach & Trainer
What People Are Saying About Service Dispatch University
"I loved how organized and clear the information was presented to us! There was so much good information to help drive revenue and client retention through our dispatching."
- Cassie Imel
"I learned so much during this training. I never felt judged based on my existing knowledge and plan on putting what I learned to good use."
- Angie Betz