Service Dispatch University
About This Training
Did you know that saving ten minutes per service call can generate an extra $92,000 in revenue per technician every year?
BDR’s Service Dispatch University will give your dispatchers the tools to be successful in their role and take their dispatching skills to the next level. By reducing time spent on service calls through improved dispatching, your service department can generate incredible profits and help drive your business forward.
Learn dispatching techniques that help turn your service department into a profit machine!
*IMPORTANT NOTE: Registrations AFTER September 12 are not guaranteed to receive their custom zone map for the dispatch exercise BEFORE the class start date. However, the map will still be ordered, and a time will be scheduled for attendee(s) to review it with the class trainer.
Registration Is Open
Date: September 22, 2025 – September 26, 2025
Time: 7:30 a.m. - 11:30 a.m. PT
Location: Virtual
Cost: $1,545 first registrant | $995 for each additional registrant
Distributors - Want to Schedule This Class for Your Dealers?
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Who Should Attend This Training
- Dispatchers
- Owners
- Service Managers
Things You Will Learn
1. How to develop and refine dispatching and scheduling techniques that improve labor management, enhance customer service, and drive revenue.
2. Improve customer service skills through scripts and phone etiquette development.
3. Understanding and applying reporting that tracks your service department’s daily performance through BDR’s 8 For 10 database.
4. Strategies for managing maintenance agreements.
What People Are Saying About Service Dispatch University
"I loved how organized and clear the information was presented to us! There was so much good information to help drive revenue and client retention through our dispatching."
- Cassie Imel
"I learned so much during this training. I never felt judged based on my existing knowledge and plan on putting what I learned to good use."
- Angie Betz
