Typically comprising only 15%-20% of total sales…
the average residential service department loses virtually all of the money made on the installation side

Service Profit Coach is Focused Exclusively to Drive Service Department Success:
Service-operations coaching focused to work with department leadership, dispatching and service-support roles, including the accounting department. Service Coach improves department productivity and morale, customer service delivery and financial performance.

Top Challenges in Service:
Your service department is the most expensive department to support and your Service Technicians are the most expensive – and scarce – human resource you have. How do you grow your business if you can’t afford the resources you need? Here is a list of the top challenges and consequences of being “average” in Service:

Button - Read More

Performance Goals of Service Profit Coach:
BDR’s premise is that Service can and should be the most profitable department in the company (smaller tickets with a bigger profit margin). Further, “Service Operations” is a logistics-management role. As such, you need the right management skills, aptitude, and personality type for success at the helm. BDR has a proven, documented track record of helping our clients to achieve the following results:

Button - Read More 

Listen to what our current client has to say about Service Coaching and BDR

Watch video testimonials or  read quotes from our clients 


Interested?

Please call to speak with our coaching program specialists, or email us:
206-870-1880 | info@bdrco.com 

ServiceProfitCoachLogo Version2 Russel's Heating Testimonial Version 2
We increased gross profit by 5% and drove more net profit dollars to the bottom line in the service department in a year when revenue was constricted due to unseasonably comfortable temperatures. The increased profit is largely due to an increase in efficiencies as a result of implementing strategies through BDR's Service Profit Coach Program.
JK Mechanical Ronda Chaney