Testimonials

- Dan Knueve

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This class was excellent. Dave was a great instructor and kept it interesting the entire time. I truly don’t feel anything was missed in this class, it covered literally everything we should know to exceed as a company and technician. I would recommend the class to anyone!!

- Service Technician

Very motivating. Dave is an excellent presenter. Very informative and gave great ideas. If ell it has helped me in going out to perform for the company, myself and my family. I enjoyed the knowledge of customer empathy and treating the customer with upmost respect.

- Yazan Sweidan

Very informative and knowledgeable. Will help me greatly improve my client service and Dave has offered excellent advice in dealing with upset clients and educating them in a friendly way on what will be done in their home. This class will help me for the rest of my carrier, Thank you Dave.

- Christian "Bob" Frankford

As a dispatcher, I felt this class gave me knowledge on understanding a lot more from a technician’s perspective. Dave was a great teacher.

- Jackie Fronczak

The class has been great, I’m very grateful for this opportunity as I have fallen out of my grove recently. I think Lakeside will obviously benefit and can tell management is already interested in implementing new procedures and policies.

I’m walking away with more knowledge than I can write here.

- Joseph Hoskins

Very impressed with the class, I cannot wait to use the valuable information out in the field. Dave has more than enough experience and it shows while teaching the class.

- Kyle Smail

Dave was awesome explaining and directing the Top Gun Information. Very easy to understand and to implement in real world application.

- Leif Hoganson

I like being part of this class as a dispatcher. It definitely made me more aware of possible problems technicians could run into that I never considered before. It gave me a better appreciation for the technicians and ways we can help them be more successful. Lots of great ideas – we need to follow through and implement properly. These technicians are great – this class was great.

- Lisa Schroth

I found most useful the different ways to present options to the customer. The way it was explained on the slides the differences between having options vs. not having recommended service options, when explaining to customers, making a large difference in potential profits. As a new Technician to the field, this class was a large help!

- Michael Toms