Are your employees engaged in their work and your company’s future? Chris Koch, BDR Trainer and Head Coach, provides insight on the topic of how to generate employee engagement. What is employee engagement and how do you identify it? How do you encourage engagement in your employees and build a company culture? How do you…

In this episode Candy Cunningham, BDR’s Duct Design Trainer, explains why proper duct design is a critical skill to develop. When dealers do not have formal training in the art of duct design, it can lead to waste, part failures in an HVAC system, and a decrease in customer satisfaction and referrals. Having formal training and an understanding of proper duct design will set you apart from competition, positions your company as the right choice, and generates labor savings.

In this episode, BDR’s Instructional Designer and Trainer Scott Tinder explains what makes up value in a customer’s mind and outlines how companies can communicate their value to the consumer. Scott provides tools to identify your company’s unique value points as well as tips to communicate them to consumers and team members. By educating the…

In this episode, BDR Coach and Trainer Shaun Weiss dives deep into what makes a successful residential sales process. Contrary to most, Shaun believes the sales process doesn’t start and end with the Salesperson, but begins with the initial customer phone call and involves everyone in the company. Shaun explains how to personalize your sales…