Why Dispatchers Can Make or Break a Service Department – Prime Resources Podcast

Business Valuation

In this episode of the Prime Resources Podcast, BDR trainer and senior service coach Jennifer Shooshanian explains why dispatchers are critical to the success of a service department.

Jennifer covers the elements that need to be considered when scheduling service calls to reduce travel time and down time as well as strategies on how dispatchers can positively impact internal and external customer service delivery.

What type of person can succeed in the high pressure world of dispatching? Jennifer explains the traits that great dispatchers share and highlights which ones are the most important to look for. She also provides guidance on the support that owners and managers should provide to set up their dispatchers for success.

Why Dispatchers Can Make or Break a Service Department – Prime Resources Podcast

About Jennifer Shooshanian

With over three decades in HVAC Service Operations Management, Jennifer Shooshanian is one of the most knowledgeable and accomplished service performance experts in America. She entered the HVAC industry in 1991 working for Jacob’s Heating and Air for 13 years. 

In 2003, Jennifer’s life took her to a different state, upon which she joined BDR as service coach. In 2005, her role expanded, adding service trainer to her resume. Since joining, Jennifer has been instrumental in the co-development of BDR’s service training and coaching programs. She has a proven track record of helping contractors transform their service department into a highly-prized, cash flow rich, profit center.

Jennifer’s empowering personality shines in her training classes and with BDR coaching clients. She motivates contractors to BELIEVE there “is” a better way and step away from money-losing norms of the industry. Jennifer is a master at finding a path forward that clients can believe in, while holding them accountable to their own success…with a smile!

About the Prime Resources Podcast

BDR’s Prime Resources Podcast provides you with the knowledge you need to help your business achieve Prime results.

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