How to Think Like a CFO

In this episode of the Prime Resources Podcast, BDR Financial Coach Brittany Baimbridge shares how you can fine-tune your financial and management reports and utilize them as strategic, decision-making tools.

Read More

Are You Maximizing Your Most Valuable Asset?

Are You Maximizing Your Most Valuable Asset?

For most Americans, their savings, their 401K, or their home are the most valuable asset they own. For business owners, the answer is slightly different. Your most valuable asset is likely your company. It can generate an income stream as long as you own it, and one day it can be sold.

Read More

How to Become a Customer Service Hero

How to Become a Customer Service Hero

In this episode BDR Coach, Trainer, and customer service expert Catherine Bares explains how to become a customer service hero by fine tuning how you react when your company experiences a service failure and then applying the six steps for dealing with unhappy customers.

Read More

The Costs of Inconsistent Service

The Costs of Inconsistent Service

The hard costs of inconsistent service — lost hours of billable work due to no follow-up, or unbilled time spent correcting mistakes and oversights — add up quickly for service contractors.

Read More