Positive Customer Service Habits

Positive customer service can help you build lifetime customers, close more jobs, and generate more referrals. A failure in customer service can destroy relationships you’ve worked hard to build. In short, customer service plays a major role in your company’s success.

In this episode of the Prime Resources Podcast, Catherine Bares, BDR coach, trainer, and customer service guru shares her recommendations for customer service habits that you and your team can develop to enhance your company’s results.

Podcast: Play in new window | Download (Duration: 55:58 — 31.9MB)

Positive Customer Service Habits Time Stamps:

• (06:03) – Why is customer service important?
• (09:07) – How do you drive customer-focused culture?
• (12:21) – Trust and verify
• (14:23) – Reviews and referrals
• (17:45) – Maintaining consistency in customer service
• (23:16) – Dealing with gaps in communication
• (26:56) – Key points in customer service
• (31:21) – Is customer service getting better or worse?
• (42:54) – Dealing with upset customers

About Catherine Bares

Catherine Bares has 21 years of HVAC experience, with 19 years focused on Service Operations & Sales. She has held numerous positions over the years: Dispatcher, Commercial Maintenance Sales Representative, Service Manager, Marketing Director, Sales Manager, and General Manager, before pursuing her dream to coach others as a BDR Service Coach. While service is her passion, Catherine has proven total-company operations knowledge and her ability to manage, coach, and inspire.

She has also been coached in BDR’s Profit Coach and Service Coach programs for the better part of 12 years. She has attended several BDR business management training classes, including Service Dispatch University; Growing a Profitable Service Division; Commercial (Service) Maintenance Sales, and others. As such, Catherine understands business planning, job costing, financial reporting, and HVAC-specific performance metrics. She manages by the numbers and knows how to structure incentive plans that benefit the company and employees alike while protecting the company.

About the Prime Resources Podcast

BDR’s Prime Resources Podcast is dedicated to providing you with the knowledge you need to help your business achieve Prime results – with Prime being the most flourishing stage or state.

Listen to more episodes of the Prime Resources Podcast HERE