How to Become a Customer Service Hero – Prime Resources Podcast

Business Valuation

Are your customers holding out for hero?

In this episode BDR Coach, Trainer, and customer service expert Catherine Bares explains how to become a customer service hero by fine tuning how you react when your company experiences a service failure and then applying the six steps for dealing with unhappy customers. Find out how to position yourself to make a heroic customer save that leads to increased customer loyalty and referrals.

How to Become a Customer Service Hero Time Stamps:

  • (01:00) – Recognizing When a Customer is Unhappy
  • (02:57) – What a Company Should Do After a Mistake Has Been Made
  • (08:07) – What NOT to Do When You Have a Service Failure
  • (10:34) – 6 Steps for Handling Unhappy Customers
  • (16:20) – Importance of Keeping a Positive Attitude
  • (18:16) – The Process of Solving the Problem
  • (22:37) – Finding the Best Approach to a Solution
  • (26:35) – The Heroic Save in Customer Service
  • (35:40) – Making the Future Fix
  • (38:15) – Applying Customer Service Internally

About the Prime Resources Podcast

BDR’s Prime Resources Podcast provides you with the knowledge you need to help your business achieve Prime results – with Prime being the most flourishing stage or state.

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