Positive Customer Service Habits

Positive customer service can help you build lifetime customers, close more jobs, and generate more referrals. A failure in customer service can destroy relationships you’ve worked hard to build. In short, customer service plays a major role in your company’s success.

In this episode of the Prime Resources Podcast, Catherine Bares, BDR coach, trainer, and customer service guru shares her recommendations for customer service habits that you and your team can develop to enhance your company’s results.

Podcast: Play in new window | Download (Duration: 55:58 — 31.9MB)

Positive Customer Service Habits Time Stamps:

• (06:03) – Why is customer service important?
• (09:07) – How do you drive customer-focused culture?
• (12:21) – Trust and verify
• (14:23) – Reviews and referrals
• (17:45) – Maintaining consistency in customer service
• (23:16) – Dealing with gaps in communication
• (26:56) – Key points in customer service
• (31:21) – Is customer service getting better or worse?
• (42:54) – Dealing with upset customers

About Catherine Bares

Catherine Bares has over two decades of HVAC experience, primarily focused on service operations and sales. She held numerous positions over the years, from a dispatcher to a service manager and working her way up to general manager. While service is her passion, Catherine has proven total-company operations knowledge and has demonstrated her ability to manage, coach, train, and inspire. 

About the Prime Resources Podcast

BDR’s Prime Resources Podcast is dedicated to providing you with the knowledge you need to help your business achieve Prime results – with Prime being the most flourishing stage or state.

Listen to more episodes of the Prime Resources Podcast HERE