How to Maximize Your Service Calls With Jennifer Shooshanian


From your service delivery to the coaching and training of your company’s technicians, the way your company’s employees interact with customers can provide additional value to your service calls, making them profitable.

Starting with your dispatchers and CSRs listening for triggers over the phone to offer product opportunities, your company can be vital in educating customers on services and products and gaining their trust and loyalty.

About the Host

Eric Thomas is the Founder & President of Rival Digital, a digital marketing agency that empowers contractors to generate more revenue, employ more people, and serve more customers.

Listen to The Smart HVAC Marketing podcast featuring BDR Senior Service Coach and Trainer Jennifer Shooshanian!

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