Learned to get out of way of employees; 30 - 32 new customers per month; Growing Service Maintenance Program; Really appreciate BDR and Tammy Vasquez!
Watch what Donna Kimble has to say about her experience.
Learned to get out of way of employees; 30 - 32 new customers per month; Growing Service Maintenance Program; Really appreciate BDR and Tammy Vasquez!
Watch what Donna Kimble has to say about her experience.
Tough year in 2014 due to weather; Implemented a Service Maintenance Program; Customers accepted it well (better than me) and Maintenance biz is up; We are planning to buy the property we currently rent and build a facility for our business; Wahoo!!!
Watch what Troy Jones has to say about his experience.
Residential Contracting Business of the Year 2014, Contracting Business Magazine; With BDR help, management style went from finding out what our employees are doing and stop them...to putting a plan together and helping them. My managers run the business now and just provide guidance and motivational speaking.
Watch what Mike Douglas has to say about his experience.
Michael has provided me with the tools I need to successfully run my company. I will be enrolling in many more BDR classes in the near future. Thank you Michael and the whole BDR family!
BDR Wahoo - Great Numbers; Growth; Operating Expenses
Watch what Joel Berson has to say about his experience.
Good evening, Kim. I met you during the January 27th Profit Launch meeting and wanted to let you know what a great experience we had at Profit Launch and during the following week when Kasey Stanley, our financial coach, visited our office for a week of intensive financial coaching.
Kasey's week with us was nothing short of "transformational" for McCullough Heating & Air Conditioning. Kasey worked patiently with all of our team members and was most generous with her time, experience and expertise. She truly helped us move our business forward on a host of financial and operational fronts.
Our coaching team -- Michael Hunter and Kasey Stanley -- and everyone else I have met from BDR have been amazing.
"I was expecting a technical class, but ended up feeling like this class was much more educational and informative than I was expecting. In fact I wish I had taken this class 20 years ago. This information would have changed my career. Thank you!"
Pre-Wall class is a class that we have asked for, for years. Would recommend this class to every small business owner in this business. After this class we will be changing the way we input info in QuickBooks to show the true picture.
I wanted to share with you how much your company has meant to one of my dealers in your program and myself. I was able to accompany the dealer to Profit Launch 2016.
After the meeting we returned and had monthly meetings with their profit coach and I was able to see a complete change in my dealers focus because of a great business plan. As you state so eloquently my dealer is now my client and because of this I have refocused all of my communications with all of my dealers to my clients.
The dealer has now climbed over wall 3 in record time and I have reaped the benefits of increased sales of over 400,000 with them and complete territorial growth of 1.5 million enabling me to win the Carrier president's award in 2015 and I am on my way to winning again in 2016.
I just recently attended Profit Launch 2017 with another client, they are excited about the future and so am I.
Thanks for all you do BDR you do it right!
BDR helped us look for opportunity. December 2013 is our Biggest Wahoo! BDR has helped by building our people and now we have 105 new customers per month. We’ve asked a technically great "cancer" to leave the business - big win!
Watch what Catherine Bares has to say about her experience.
Profit Coach for 9 years with Dave McDuffee; WAHOOS - turn around Service Department - Revenue is up 30%; Gross Profit is up 20%; Had $100,000 in revenue in one month; Service up and great; In business for 10-years and starting construction on a new facility; Thank BDR for helping usto make money and have a great facility and having nice things.
Watch what Ritchie Holt has to say about his experience.
33-year business; Started it with 40% replacement, 30% Service, 20% Plumbing and 10% Commercial. Had a brush with BDR in early 2000's - didn’t get it… In 2006, I realized that I wasted about 10-years of my life - bumping along, did all the wrong things, and chased new construction. My Wahoo is that I rededicated and dedicated myself. Finally became a business man and BDR helped me with that. Gave me new energy, because I have installed enough furnaces and run enough service calls, but to be able to hire talent and build a management team and building culture has been a lot of fun... suddenly, it’s financially rewarding too. That's my WAHOO!!!
Watch what Jeff Chapman has to say about his experience.
I took over a family owned business 12-years ago doing Plumbing, Heating and Cooling. Last year we wrote our first business plan at Profit Launch in Year 2013. My coach Gary helped us set some goals that I thought were unachievable, but we are on target so far. Another Wahoo is our financials were a mess and my financial coach helped us organize them and I can see where our money is going now and I know where to work on our business now.
Watch what Charles Grimes has to say about his experience.
Been in business for 18-years and we are 80% Residential and 20% Commercial in a very rural market. I wouldn't be here if it wasn't for BDR’s training classes. My second year on Profit Coach and attending Profit Launch- All the bills are paid and we have money in the bank and it hasn't always been that way. We should be at or near double-digit net profit in Year 2014. We’ve accomplished a lot when you look back at our list. As far as an exit plan, I want to be a coach some day, because you only work 1 hour every other week.
Watch what Gary Deeck has to say about his experience.
2014 was a tough year, down 34% in sales . BDR provided knowledge and guidance, we reduced overhead by $7,000 per month. Service covered Overhead for one month, generating a 32% net profit will carry us through a lot of leaner months we are enduring. Wahoo!
Watch what Shawn Kukowski has to say about his experience.
None-HVAC company- Incorporated in Year 2006 to 38 people in 11 years. We are all about having the right people on the bus. Every year I put a new goal down and Tammy Vasquez and BDR help me hit my goal. WAHOO!
Watch what Dave Hegarty has to say about his experience.
I just wanted to drop you a note regarding the Building a Company with Great Value class we just attended. Timing is everything!!
When you sent this to me, I had been thinking in the back of my head what my exit strategy might look like in the next few years, and I thought I had a pretty good plan… WOW! I realized that I have a bit more work to do and will someday have an exit plan that is a WIN/WIN for everyone!
During this class I started to realize all of the Training and Business Planning that our Universal Mechanical Service Team has been doing with the BDR Profit Coach Teams the last 20 years. It occurred to me that there are many connections with our continued BDR Classes, Annual Business Planning with Bruce, Monthly Profit Coach with Jennifer, and just how valuable the past training has added to our business. In fact, I realized, we not only survived the last 30 years and made a ton of money, but were pretty darn good at what we do!! We could not have done this without the relentlessness of Barry and Bruce and the whole BDR team to make these achievements come true!!
Your selection of the coarse leader Mike Maynard, sure is a great choice! Mike gave several real life scenarios, because he’s been in the battle, sold a business and understands what it is like from an owner’s point of view. And Mike’s just a genuine likable guy!!
For anyone that has done “Business Planning” with the BDR team, they must realize how important that it is to PLAN AHEAD!! Even if we are 10 years out from the Exit Point, this is just another part of the journey to insure that someday we may have a great Exit Strategy!! It is much more FUN and easier to sleep at night, when we plan ahead and pretty much predict the outcomes of our journey.
All of this collectively will lead to a successful journey and create a much more detailed and better exit plan.
Business started in 1988; Daily meetings with Service Techs resulted in Accessory sales growing every year and our call backs are down 75% from last year; Turned Service into a cash business; New goal in Year 2015 is $1mm in Install Sales
Watch what Jon Sattazahn has to say about his experience.
Our county has taken quite a slump due to the economy and dealing with unlicensed contractors and we maintained our profit; We are very diversified and will do anything that generates an invoice and that is how you survive in my county; Thanks to BDR support has kept our heads up through this whole mess and that is why we are still here. WAHOO!!
Watch what Frank Ormande has to say about his experience.
The BDR classes are the best. The dealers that attend are implementing and growing profitably. My personal income grew by $40,000 in 2016 and I owe that to BDR. Thank you for helping my dealers grow.
10-year Coaching client - 40% sales growth in Year 2014. My son Matt, the Comfort Consultant will do $1mm in sales. We will have the company paid off next year. BDR is business partner where you don't have to share 1/2 the profit - helped me a lot!
Watch what Jeff McKenzie has to say about his experience.
We achieved a 30% net profit in Service in one month in 2014; We doubled our ESA's in last year and our goal is to double it again in Year 2015; We see what is possible through the networking opportunity at Profit Launch and it has encouraged us to believe in our ability to attain our goals.
Watch what Dan Lewis has to say about his experience.
After Top Gun Technician Excellence our techs came back and started selling accessories immediately. We had been trying to work with them for months to offer accessories with zero success. We aren't sure what the difference in the message was from Dave at class but it worked. We sold so many surge protectors and UV lights in the first week that we ran our Distributor out of product. In a 3 week period we had 4 guys that sold about 45 surge protectors and 50 UV lights. The spiffs we paid out to the top performers averaged $1500 every 2 weeks. We are seeing great results from the training.
My name is Heath Winkelman from Winkelman Heating and Air, and I recently attended the class you gave in Lubbock on Top Gun Technician Excellence.
I first want to thank you on the awesome presentation you gave, and the platform you taught everyone in the room to build on. The idea of not only being a technician but allowing the customer to make their home more comfortable or more safe was an amazing eye opener to me.
When I started this profession I was only thinking of fixing the problem and moving to my next call. However, after attending the class I have sold two service agreements and a couple add-ons. The process of giving the customer options about their home comfort system has really helped me excel as a service technician but also being more profitable to my company as a service technician.
So in total Dave, I would like to give a huge thank you for allowing me to opportunity to hear your expertise and open my eyes to becoming a better service technician and being more helpful to the customer and to my company. You have forever changed my life.
During the Top Gun Installer Excellence training, it was a little strange for everyone being in the same class together. It took time for everyone to open up. But, once day two rolled around, we started getting a lot more input from the installers. We got a few things implemented right away. We had the installers and salespeople talk together about what the salespeople could do on their notes and checklists to make the installer’s job easier. We were able to tweak that list quickly and get buy in from everyone as to why! This one was huge.
In our Top Gun Technician Excellence training, we were able to implement a lot of new things. We had started a tiered maintenance agreement earlier in the year. We got a lot of feedback from technicians as to how we could add benefits to the tiers to make it easier to sell. The technicians have really been working hard since to sell agreements. They understand now why more agreements = more technicians and a longer on call rotation!
We did a great value building exercise on accessories as well. We had technicians and salespeople work together and role play. They worked back and forth “selling each other” on accessories.
We have started working on service call procedures as well for all the different things we work on. This will take time, but we have gotten the ball rolling!
Year 2014 was a WAHOO - Retro Sales have been great with great growth hitting $10 million in the division. Average sale is $7,900 with a 67% closing ratio. Our RNC will make money this year - looking forward for Year 2015 to be profitable in all departments and get into a brand new state-of-the-art facility. WAHOO!
Watch what Kevin Howard has to say about his experience.
Been to 10 Profit Launches. I bought the business 7 years ago and have been increasing in revenue about 10% each year. Big WAHOO is the business has processes & procedures and when I leave for 2 weeks, I get a small number of emails and the company runs smoothly without me being there.
Watch what Kevin Kuntz has to say about his experience.
Not being from this industry but being in sales, this is the best 2 days of training I have seen.
Best thing that my dad and I did to make our working relationship 100% better. I know what he wants and he knows what I am trying to accomplish. We also became more aware of what my wife's real job is and how much she does on a daily basis.
Dave, I just wanted to pass along a fun fact. We have now been on the BDR program for two and a half years and our service department accessory / enhancement program has exceeded our best previous years in gross dollars total!!! I just wanted to say thank you for all of your time and effort in helping with the unbelievable turn around we have made in our service department.
Thank you so much, I couldn’t have done it without you!
All of the BDR classes have been great. I am sitting here at lunch of day 2 in the Structural Sales class Part 2 and I came to a realization. With the quantity of implementable information I received this morning, I could leave right now and the class would have more than paid for itself.
The major reason we won this award is because of BDR's coaching and mentoring. We would never be standing here accepting this award without their help.
It’s amazing with the recession and everything you hear on TV, some of the worst economic times since the great depression and here I am flourishing having some of the best years I had in my life and it is al due to BDR.
At first my business ran me, it was very frustrating not having any time with my family; my daughter and my wife never saw me. One of the reasons I got into Profit Coach was the fact that I didn’t have answers, know where to go or what to do. I started business pretty much for financial freedom. I was always robbing Peter to pay Paul, get this job done so I can pay that one. That was one of the frustrating parts, not knowing what to do.
When I got involved with BDR one of the things that happened immediately was the fact that my revenue dramatically changed to double quadruple and the best part of that was that I could get answers… I could call somebody. The nice thing about having someone there is that when you’re making decisions you can have support, someone that can help you make the decision, but not necessarily make it for you. That is really neat because you get to learn from it, you’re the one doing it.
From there to now my profit is up 160%, I have money in the bank, my bills are paid, I don’t have to worry about payroll and the vendors are paid. The nice thing about this is that I am sleeping, that is a phenomenal feeling.
Been in business for 14 total years, last 5 years as our own business. We are primarily Residential & Service with some Commercial. This is our 3rd year at Profit Launch and with Profit Coach. Our 1st year was the worst, couldn't understand why BDR wasn't coming to Union City. They gave me the tools and we finally started using them to build a business. When we started we had 1 installer, 1 service truck, and my wife and me. In 3 years we have 5 trucks and it just keeps growing. Last year we made money and with BDR's help we have people to run the company while we are in Seattle building a business plan and my son is getting business knowledge to take over the business as we retire. Wahoo BDR!
Watch what Donnie Johnson has to say about his experience.
Prior to attending your class at the end of October, Javier’s only good months for sales were July / August ($96,946 / $86, 624) our busiest time of the year here in central California. His closing ratio for the year at that time was 31%. His worst moth of the year was March, with at total sales of $18,645.
Upon returning from the class, his November sales were $77,000 with a closing ratio of 48%. The big WAHOO is December. December sales were $103, 449 with a closing ratio of 37%. To put this into perspective, we started tracking his sales at the beginning of March. His total sales March – December $647, 028 with an average closing ratio of 33%. In addition, his average sales went from $7,290.30 to $7,437.10.
The first week of January sales $29,539 with closing ratio of 38%. Average sale $9,846.33.
This is our 4th year in Profit Launch. This is the first year we have really used our planning, and it works! We have completed about 90% of our plan and things are going well.
Watch what Bruce Kalin has to say about his experience.
I want to let you know that, once again, BDR is very well represented by Dave Consulo. What an amazing job that he did with our onsite Top Gun Class. Dave has a great way of dealing with everyone in the room. I had our entire company in the class and so he was dealing not only with techs and installers, but with admin types as well, and he made everyone feel part of the group and better educated about what we all need to do as a team to reach our goals. Dave is to be commended for what he was able to do for us.
I believe that this was one of the best “Team Building” events that we have ever experienced in our company. The shared admiration and affection from department to department was amazing!
Kendall County Air
BDR has been the key to changing our business and our personal life. We are coaching clients for life.
I just attended BDR’s new class “Building a Company with Great Value.” The presentation, content, tools & resources were first class. I have a clear vision of how to substantially increase the value of my business and have a focused action list of what I want to implement.
Great experience all the way around, Tammy was great. In three days we did a 4 tier MTC program – priced it and implemented it, it was big! A lot of this stuff we are good at, we need help in Service, so we spent time there and it was great. We lost $40K in service last year, but on track to break even this year – what a huge change! Thank you!
Good Morning and Wahoo!
As I reflect on 2016 and the last 4 years as a BDR client, I am amazed at the results and accomplishments we have seen. While we are still working to be better, I am pleased to say we have grown our top line revenue one million dollars since year end 2012 – representing a four-year growth rate of 53%. What is most exciting is that our net income increased by 7% in this same time.
Probably the biggest WAHOO is that debt on the balance sheet has been reduced significantly over the past 4 years, $130,000 in total.
I could not have done this without my Head Coach Gary Heath and the support of BDR. I consider Gary to be a vital part of my team and I respect his wisdom and guidance. I'm sure you recognize what a valuable asset he is to BDR but I wanted to say it to both of you. I could not ask for a better advisor.
Final kudo's for Barry's Labor Management class we attended this year in Atlanta. This is probably the ONE class that had the most impact on our business in 2016. We are much better at staging jobs and having trucks rolling by 7:30 am! WAHOO!!
I am excited about 2017 and beyond with BDR. Please keep up the great work!
After attending SS-1 and implementing our collateral book, one of my sales individuals sold every job he went on for a full week!
After attending Managing & Growing Service Profitably we sold $96,000 in accessories within three months of the class.
You're the real deal, True to the core.
I want to thank you for visiting us Carrier and Bryant dealers in Hanover, Maryland during the past two days to teach your Structuring, Strategies, & Tactics for Profit & Growth seminar. I learned a lot of valuable knowledge under your instruction and left with a renewed sense of inspiration regarding my decision to work for my father’s HVAC Company. Moreover, the stories in which you highlighted the various challenges you surmounted while in business or business strategies you implemented within your own company or that of others very much solidified your authority status within the eyes of my father who normally views business consultants with a skeptical eye in terms of their practical value for an HVAC company. Interestingly enough, I for once saw him excited with the advice he received from your seminar and ready to cross the Rubicon in terms of implementing the decisions needed to build our current business into a million dollar sales organization, which I fully believe is well within our grasp. That is exactly what makes you so special. You have actually lived and worked in this industry of ours and done so most successfully as evidenced by the 100 service vehicles you commanded at your height. That is immensely impressive as an HVAC business achievement and merits the attention of any HVAC owner seeking to grow as a business and maybe someday replicate a small share of the success you have attained.
As a matter of fact, I already communicated to our technicians that tomorrow we will be discussing the SPIFF program we will shortly implement and also mentioned how we will seek to incorporate one accessory into our sales strategy each month, which will be actively offered during each service call. Our Territory Manager is on board and will be at our office on Monday to speak more regarding our big five implementation goals.
Today my husband and I are attending BDR University’s Building a Company with Great Value. We really enjoyed the wealth of information. They really keep you on the edge of your seat by keeping it very interesting and exploring many different ways to go about things.
Having been with BDR for many years, at first as new owners needing guidance on running a profitable business so we too could pass it along to our kids.
So after Clyde had attended many Profit Launch seminars, we hired coach Dave. We were meeting his yearly goals and had a five-year plan in place. I questioned whether or not we needed to continue with BDR because surely we knew it all! But deciding to stick with it another year, then another and so on. Today I am so grateful that we did and humbly eat my words.
I highly recommend BDR and can definitely vouch that getting a coach and participating in BDR’s Profit Launch and other BDR University class for our employees has helped us reach goals that we never even dreamed possible.
Thank you BDR for being a very large part of our business success story.
My partner Jody and I finished sale of our company to two key employees; Here helping the new owners to write their first business plan. We've been real pleased with Dave MacDuffee and BDR
Watch what Stever Baker has to say about his experience.
7th-year with Profit Coach & Profit Launch. We had another record Year and every year has been better than the last.
Watch what Bob Weisser has to say about his experience.
Really got into the Plumbing side and structuring the roles in our business.
Watch what Mike Lyon has to say about his experience.
Fleetwood, NC is a real small area; our 10-mile radius has 18K people. We started our business in October of 1991.
Before we started the coaching program we were about $10-12K per truck per month (Service), this year I am budgeting to do around $20K per truck per month.
What BDR has done for us is taught us the business side of it. That’s where I have gained the most knowledge, knowing your financials, what to look at and what to look for; all the way down to your GPMD.
It is so fine-tuned; we’ve got such a clear vision of where we are at and where we are going. In a time that everybody is cutting benefits, we are actually raising benefits. I would recommend it to anybody. The only person I would not recommend it to is someone who is simply stuck in their own way and not willing to change, but if you are willing to change then BDR is definitely worth every penny!
I have been a BDR client for years. I recently sent my Sales Manager and Service Manager to SS1 in Atlanta. They came back and said “Everything you have been preaching to us over the last 3 years now makes perfect sense!”
In the 3 months since that class they are now:
Going on the return trip after the installation to make sure our clients are 100% satisfied and generating referrals (hadn’t been doing that)
Revamped our introductory letter (and email)
What we have figured out is that is we consistently do all the steps we have learned in the sales process (from start to finish), we eliminate the competition every time.
I’ve always felt that we do a lot right, and we do. However, I have learned more in this class than I’ve learned my whole career, and I’ve been in business for 16 years! My only wish is that I could retain more!
I wanted to give a "wahoo" to Barry Burnett and Scott Tinder for the excellent training they provided to us in Cincinnati, Ohio. The class was definitely time well spent! I attended the "Becoming a World-Class Retail Organization through Structural Sales" class and it has provided our company with an excellent resource. We have implemented many of the processes in our sales presentation and seeing great success. Thank you sharing this wealth of information.
You'll be excited to hear that in 2016 we have closed two large contracts already in the first two months and have several more in the works so far. We have already hit 50% of what we did all of last year! People are blown away by our job packet and professional presentation that we learned from CMS. In our local oil/gas economy, this is going to go a long way to help us reach our business plan for 2016. Feel free to share that if you wish! WAHOO!!
I found the “Building a Company with Great Value” class exceeded my expectations, was highly informational and beneficial. The curriculum was professionally presented; top notch and the messages were clear and informative. We all work hard at growing our companies to hopefully watch them evolve into one of great value. The work books, group exercises and open classroom discussions with Mike really helped me to clarify some of the concerns I had been wondering about for years, and didn’t have the time to research.
Thanks you again Bruce and Barry for another informative course!
This is the second time I have taken the class. There is a lot of great information. The second time you get more information that you might have not taken in the first time. The things that we have done in the last year have been good for our company. I would recommend all techs take the class. Dave is a great instructor and with his background is very personable with everyone.
The family has owned the business for 75 years; BDR has been a great help in transitioning from a family run business to integrating non-family employees. Our biggest Wahoo is leveraging our Profit Launch Business Plan which really helped us to recover from a difficult first-half 2014. I don't think we would be where we are if it wasn't for BDR Profit Coach and Profit Launch.
Watch what Cathy Smithmyer has to say about her experience.
Strong Year 2014: Revenue grew 24% y-o-y and net profit grew 400% and we implemented good / better/ best in PMA program; Been in Profit Coach and Profit Launch since they started
Watch what Terry Cledenin has to say about his experience.
I am so very glad we have joined this program – I truly believe BDR plays a huge role in getting our company turned around and becoming profitable. It’s definitely worth every penny!!! Thank you for everything you do.
If you’re looking to sell your business, this class will give you an outline of what’s possible. Once again BDR gives us a lesson of how to avoid the obstacles when selling your business.
Retired a lot of debt and profits are up in Year 2014.
Watch what Robert Vailes has to say about his experience.
I have been in some form of sales my entire adult life and HVAC for the last 8 years. I love to learn. I have a college degree and have been to countless sales training seminars. None of them even come close to the impact this class has had on me. This class has been unbelievable!
The content is thorough and directly on point. Barry is the most engaging, believable trainer I have ever seen. I compared him to some of my best college professors that made learning fun and useful. His knowledge, energy level, and personal stories to illustrate the strategies and ideas in the class are second to none.
I feel confident that my understanding and retention of this class will help me implement and become the top Home Solutions Advisors not only in my market, but in the country.
Since attending Structuring, Strategies & Tactics for Profit & Growth last October, my company has changed. I was the average dealer and was averaging $80K per month. Now, I am averaging $125K per month (in typically our slowest months), just by implementing a couple items. After never doing more than $1M in revenue, I am on track to do $1.5M+.