"As I sit here reviewing my November Financials, I am forced to reflect back to May of this year. That is when Jeff and I attended your Labor Management Class in Detroit.
I recall the level of fear and trepidation felt by everyone in attendance due to the state of the economy, the continued slump in the new housing market, the change in leadership in the White House and the general state of affairs in the world. We all paid close attention in that class and there was an unspoken commitment to implement the practices you preached as never before. This class was not vendor-sponsored so the atmosphere was more open and less formal. I particularly appreciated the opportunity to visit with you in small groups during the evenings where we could talk specifics and look for solutions...
It is actually so much better than I could have imagined back in May. You gave us not only the tools with which to combat the negatives but the confidence that we could thrive during a down turn. Most importantly, you showed us that you cared. I wanted to take the time to let you know how much you have helped us over the years, with a head butt or a hug, whichever we needed most at the time. Jeff and I have boundless respect and appreciation for you and your staff. I look forward to our continued participation in your classes and the opportunity to visit. Maybe I'll even take you up on a fishing trip."
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