Beyond the Repair: Strategies to Maximize Service Technician’s Time in the Home

A well-trained and confident technician has a fantastic opportunity to maximize each call.

In the home service business, your company’s closest customer connection is through the technician. They meet the customer face-to-face, listen to their needs and challenges, and work to leave them more comfortable in their home than before. As such, your technicians should prepare to provide excellent technical and repair services and capitalize on the opportunity to turn a one-time fix into a repeat customer by demonstrating excellent soft skills.

This can only happen if they have the proper training to offer upgrades, accessories, or service bundles directly to the homeowner. It’s a big ask, but as a contractor, you must remember that the truck rolling to the house is the most expensive cost you incur. A well-trained and confident technician has a fantastic opportunity to maximize each call.

About the Author

Adam Skorstad is a head coach for Business Development Resources, a business training and coaching provider to HVAC contractors and distributors. He has held a senior management sales and marketing role for an HVAC manufacturer with multi-state responsibilities and has proven expertise in building businesses, sales and marketing strategy, and operational execution. To learn more, visit www.bdrco.com.

Read the article featuring BDR Head Coach Adam Skorstad in Contractor!