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Prime Resources - Presenting Repair Options in Service

Presenting Repair Options in Service – Prime Resources Podcast

December 13, 2021

In this episode of the Prime Resources Podcast, BDR head coach and trainer Jasen Laws discusses the proper process to follow on a service visit and how to present repair options to your customers.

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vision, mission, values

Building Authentic Culture

December 8, 2021

Everybody talks about company culture these days, but very few people in the industry understand what it really means. Even fewer people know how to build one. An effective, authentic culture means each team member is continuously living out the mission, vision and values of the company. Whether it’s answering the phone or talking to…

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How to Become a Customer Service Hero – Prime Resources Podcast

November 22, 2021

In this episode BDR Coach, Trainer, and customer service expert Catherine Bares explains how to become a customer service hero by fine tuning how you react when your company experiences a service failure and then applying the six steps for dealing with unhappy customers.

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Support Growth and Innovation by Building an Authentic Team Culture

November 9, 2021

The terms employee and team member have become almost interchangeable in recent years. But it’s important to understand the real difference between the two words because it’s more than just terminology. A team reflects one kind of company culture — accountable, engaged and goal-oriented — and an employee/employer relationship represents another kind — transactional and…

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SPARK – What It Means for the Start of the Year in Your Business

November 4, 2021

This January, BDR is hosting a brand-new event, SPARK 2022 – January 12 to 15 in San Antonio, Texas. The event is packed with opportunities for contractors to reconnect with other dealers and business owners, to refresh their minds with ideas, and to reignite the dream for their business. Whether it’s a small campfire being…

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Average Ticket Prices and What They Mean to Your Business

November 3, 2021

BDR senior head coach Tammy Vasquez joined Tersh Blissett & Josh Crouch on the Service Business Mastery podcast to talk about ticket prices and efficiency. Tammy analyzes the impact of your average ticket price on profit, and how improving efficiency and engagement improves ticket prices. Listen to the full podcast from BDR senior head coach…

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leaving

Top 5 Reasons Employees Leave

October 18, 2021

Business coach and trainer Chris Koch walks us through what HVAC contractors should be doing to retain their employees. Listen to the full podcast from BDR coach and trainer Chris Koch on ACHR News.

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How Business Coaching Can Jumpstart Any HVAC Company

September 27, 2021

Jim Corcoran and Tony Marmon have created a success story with their business coach/client relationship. Listen to their insights into home-industry trade companies getting the most out of working with a business coach. Listen to the full podcast from BDR head coach Jim Corcoran on Service Titan‘s podcast “Toolbox for the Trades”.

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Why Dispatchers Can Make or Break a Service Department – Prime Resources Podcast

September 20, 2021

In this episode of the Prime Resources Podcast, BDR trainer and senior service coach Jennifer Shooshanian explains why dispatchers are critical to the success of a service department.

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customer service

The Costs of Inconsistent Service

September 15, 2021

The hard costs of inconsistent service — lost hours of billable work due to no follow-up, or unbilled time spent correcting mistakes and oversights — add up quickly for service contractors.

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