Why Dispatchers Can Make or Break a Service Department – Prime Resources Podcast

September 20, 2021

In this episode of the Prime Resources Podcast, BDR trainer and senior service coach Jennifer Shooshanian explains why dispatchers are critical to the success of a service department.

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customer service

The Costs of Inconsistent Service

September 15, 2021

The hard costs of inconsistent service — lost hours of billable work due to no follow-up, or unbilled time spent correcting mistakes and oversights — add up quickly for service contractors.

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Shaun Weiss named to ACHR News 40 Under 40

PRESS RELEASE: BDR coach and trainer Shaun Weiss named to ACHR News Top 40 Under 40 list

September 7, 2021

Shaun Weiss, head coach and trainer for BDR has been named to the 2021 ACHR News Top 40 Under 40 list, which The annual list recognizes the most accomplished young professionals and rising leaders in the HVACR industry.

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Finding the Perfect Blend Between Marketing Strategy and Tactics – Prime Resources Podcast

September 3, 2021

In this episode of the Prime Resources Podcast, Tammy Vasquez, BDR senior head coach, covers how to create a marketing strategy to succeed in today’s environment and shares different tactical options you can apply to make your strategy a reality.

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leadership arrows

How to Lead During a Time of Unprecedented Change

September 1, 2021

The world is always changing, but 2020 proved some periods are more turbulent than others. For industries already in flux, the challenges of COVID-19 were particularly acute. Even before the pandemic, the HVACR industry was experiencing seismic disruption due to advances in technology, ongoing demographic and economic shifts and evolving customer expectations. When uncertainty strikes,…

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Marketing Magic: Secure market dominance during a home improvement boom

September 1, 2021

There’s no question that the demand for home improvement projects is red hot. Yet amid the current remodeling boom, there are also more contractors than ever vying for those projects. So how can you set your business apart from those competitors? Here are a few effective and immediate marketing strategies you can deploy to take…

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Customer Interviews

Conducting Customer Interviews That Create Sales Opportunities

August 6, 2021

Every customer call to your company is a precious opportunity that is potentially worth thousands of dollars. By conducting customer interviews that both gathers information and makes the caller feel valued, you build the foundation for results and future sales appointments.

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Business Valuation

Why Installers Need Interaction Skills – Prime Resources Podcast

July 30, 2021

In this episode of the Prime Resources Podcast, Shaun Weiss, BDR trainer and head coach, walks through the process of how simple adjustments in communication can raise customer satisfaction and transform your business into the preferred choice in your market.

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Business Valuation

Why Every Company Needs a Business Valuation – Prime Resources Podcast

July 5, 2021

In this episode of the Prime Resources podcast, Kevin Nott, BDR head coach and financial expert, explains how a business valuation works, when should it be performed, and why it’s beneficial.

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Leadership Excellence Academy

PRESS RELEASE: BDR Leadership Excellence Academy offers contractors essential high-level skills

May 28, 2021

BDR’s Leadership Excellence Academy helps HVAC and other home service professionals fine-tune their coaching and mentoring abilities by focusing on creating connections, building influence, and generating enhanced results.

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