A Lifeline to Technicians: How to Better Support Your Team in the Field
In this episode of the Prime Partners podcast, Peter Capuciati, chairman and CEO of Bluon, discusses the challenges faced by technicians in the HVAC industry and how owners and managers can provide a lifeline through innovative data access and support.
The conversation explores the evolution of technician training, the generational shift in the workforce, and the impact of Bluon’s solutions on business efficiency and technician performance.
Listen and discover how investing in technician support leads to happier customers, more technician retention, and more successful business returns.
Listen here:
Podcast: Play in new window | Download (Duration: 31:45 — 14.5MB)
Key Takeaways
- Technicians are underserved in terms of support and data.
- The skilled labor shortage is impacting technician training.
- Technicians prefer quick, accessible information over lengthy support calls.
- Younger technicians are more reliant on technology for support.
- Investing in technician support leads to happier customers and techs.
Time Stamps
- 00:00 Introduction and Background
- 07:47 The Challenges of Technician Support
- 13:30 The New Way to Support Technicians
- 22:16 The Impact of Equipping Technicians with Resources
- 24:58 Implementing Bluon in Your Business and the Benefits
- 31:06 Conclusion
About Peter Capuciati
As chairman and CEO, Peter Capuciati is responsible for Bluon’s overall vision and business strategy. Peter’s unique “bilingual” background—as a nuclear physicist from Columbia University and a seasoned entrepreneur with decades of experience navigating over $20B in deals—gives him a truly unique perspective on fully understanding the company’s technical and business sides.
Contact Information
Peter Capuciati
info@bluon.com
1-855-425-8686
Time Zone: PT
ABOUT THE PRIME PARTNERS PODCAST
BDR’s Prime Partners Podcast host, Tyler Gunhus, is BDR’s Senior Marketing Communications Specialist. He has over ten years of communications experience spanning print, broadcast, and product marketing. After graduating from Biola University with a Communication and Media Arts degree, Tyler joined a large media company, coordinating content creation, social media, and promotions. He joined the BDR team in 2020, helping lead the marketing strategy and execution, focusing on brand development.
In 2024, he became the host of the Prime Partners Podcast, which delivers insight into services, resources, and business practices that can help your company succeed faster.
Each episode features a BDR partner company or client who shares ways you can take your company forward.
Want to learn more about the BDR SAI partner highlighted in this episode? Reach out to BDR’s Client Experience Coordinator, Samantha Minnar, or go to: https://www.bdrco.com/partners/
Listen HERE for more podcast episodes from BDR.
Share This Podcast
