Customer Experience University

Customer Experience University

About This Class

BDR’s Customer Experience University teaches you how to implement a structured, retail process for your sales and install coordinators that builds great customers relationships and positions the company for referrals.

These vital employees will be guided through customer service and communication training so they can build trust with both internal and external customers throughout the sales and install process. They will learn to provide excellent client care that leads to a great experience for your customers and referrals for the company.

Master internal and external communication to drive customer satisfaction!

Dealers - Registration Is Open

This class is coming up on November 15, 2022 at 07:30.

This class is virtual.

Who Should Attend This Class

Dispatcher, Owner, Sales Coordinator, Sales Manager, Service Manager

 

Things You Will Learn At Customer Experience University

1. The expectations of your role in creating an outstanding customer experience and how to develop communication skills to apply with internal and external customers

2. Creating scripts to deliver consistent messaging and methods for dealing with unhappy customers.

3. Closing the gaps in the circle of communication.

4. How to position the company for referrals.

Meet Your Trainer

Catherine Bares.

Catherine Bares

Service Coach & Trainer

Catherine Bares has over two decades of HVAC experience largely focused on service operations and sales. She has held numerous positions over the years, from dispatcher, to service manager, and working her way up to general manager. While service is her passion, Catherine has proven total-company operations knowledge and has demonstrated her ability to manage, coach, and inspire.

What People Are Saying About Customer Experience University

"I really enjoyed this class. The materials provided are top-shelf. I am excited to take what I have learned back home to our team and start implementing!"
- Lisa Coulter

"This was a great class - I learned a bunch. Catherine is extremely knowledgeable and personable. Two enthusiastic thumbs up!"
- Dan Heflin