Offering Accessories in Residential Plumbing
About This Training
Residential service calls are an opportunity to drive revenue for the company, build a long-term relationship with a customer, and offer additional products and services. However, most plumbing companies only focus on fixing the immediate problem, don’t take the time to build a relationship, and offer additional products while in the home.
Most customers look for ways to improve their homes and quality of life. Water purification, circulation pumps, and slow-close toilet seats are all great accessory options that consumers want, and that helps you increase your average service ticket. Plus, accessories provide your plumbing technicians with opportunities to earn additional income through spiffs. Accessories are profit builders for you and peace of mind builders for your customers.
BDR’s Offering Accessories in Residential Plumbing provides plumbing owners and service managers with a strategic template that covers product selection, pricing, presentation, and getting buy-in from the team. Build your residential accessory program, and you’ll be building a better, more profitable business.
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Who Should Attend This Training
Owners, Service Managers
Things You Will Learn
1. How to build your accessory offering program that both builds relationships and drives profit.
2. Best practices for accessory pricing and spiff incentives.
3. How accessories benefit the customer, company, and plumbing technicians.
Meet Your Trainer
John Michel
Lead Head Coach & Trainer
