Field Training: Service Delivery Process

Field Training: Service Delivery Process.

About This Training

In this one-day, implementation-focused training class, contractors will gain buy-in from their team by working together to build out or fine-tune their company’s service delivery process.

This training class focuses on building out your service delivery process for your service team and provides clear steps to guide management toward long-term implementation.

At the end of the training day, the trainer debriefs the management team on the training implementation session and helps them develop the next steps for actionable implementation.

Through this process, you will build a more cohesive and connected team that can generate highly profitable results for your service department.

Class Structure

  • Pre-class: The trainer has a strategy call with the management team to set the stage for the training session.
  • Training day: The entire team is involved in the training implementation session.
  • Management debrief: The trainer works with management to set next steps after training.

Registration Is Closed

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Who Should Attend This Training

  • Dispatchers
  • Owners
  • Service Managers
  • Technicians

Things You Will Learn

1. Define Roles Clearly: Develop a clear understanding of each team member’s role in every step of the service delivery process.

2. Build Best Practices: Collaborate with all involved parties to create company-wide best practices for your service delivery process.

3. Overcome Challenges: Learn how to identify and resolve the roadblocks your team encounters during service delivery.

4. Achieve Team Buy-In: Discover strategies to get immediate buy-in from your team to drive engagement and alignment.

5. Implement Successfully: Establish actionable steps for management to ensure the successful implementation of your service delivery process.