Dispatcher Communication to the Field

Dispatcher Communication to the Field.

About This Training

Your dispatcher is the air traffic controller for the service side of your business. Their job is to ensure the right technician gets to the right job efficiently. Their effectiveness is primarily impacted by how well they communicate with your technician team.

In BDR’s Dispatcher Communication to the Field, your dispatch team will learn the principles of excellent communication and develop specific plans for completing the crucial communications related to dispatching technicians, completing parts orders, and post-appointment debrief calls. Better dispatcher and technician communication leads to improved efficiency, increased call count, and enhanced revenue.

What is a Power-up Training Session?

BDR’s Power-Ups are condensed virtual training courses designed for busy owners, managers, and team members. These three-hour sessions provide actionable strategies and proven processes to help you improve your effectiveness, drive enhanced results, and take your business to a new level of achievement. BDR Power-Ups deliver industry-leading instruction to you and your team in concise, impactful sessions that help you power up crucial skill areas, including sales, service, financial understanding, and more!

Registration Is Open

Date: May 23, 2024

Time: 7:30 a.m. - 10:45 a.m. PT

Location: Virtual

Cost: $300

Who Should Attend This Training

  • Dispatchers
  • Owners
  • Service Managers
  • Technicians

Things You Will Learn

1. Principles of effective communication.

2. Steps for completing an effective dispatch call.

3. How to develop better relationships between dispatchers and technicians through improved communication.

4. Steps for completing an effective debrief call.

Meet Your Trainer

Catherine Bares.

Catherine Bares

Service Coach & Trainer

Catherine Bares has over two decades of HVAC experience, primarily focused on service operations and sales. She has held numerous positions over the years, from a dispatcher to a service manager and working her way up to general manager. While service is her passion, Catherine has proven total-company operations knowledge and has demonstrated her ability to manage, coach, and inspire.