Dispatcher Communications to the Field
About This Training
Your dispatcher is the air traffic controller for the service side of your business. Their job is to ensure the right technician gets to the right job efficiently. Their effectiveness is primarily impacted by how well they communicate with your technician team.
In BDR’s Dispatcher Communications to the Field power-up training class, your dispatch team will learn the principles of excellent communication and develop specific plans for completing the crucial communications related to dispatching technicians, completing parts orders, and post-appointment debrief calls. Better dispatcher and technician communication leads to improved efficiency, increased call count, and enhanced revenue.
What is a Power-up Training Session?
BDR’s Power-Ups are condensed virtual training courses designed for busy owners, managers, and team members. These three-hour sessions provide actionable strategies and proven processes to help you improve your effectiveness, drive enhanced results, and take your business to a new level of achievement. BDR Power-Ups deliver industry-leading instruction to you and your team in concise, impactful sessions that help you power up crucial skill areas, including sales, service, financial understanding, and more!
Registration Is Closed
Want to be notified when Dispatcher Communications to the Field is open for registration?
Who Should Attend This Training
- Dispatchers
- Owners
- Service Managers
- Technicians
Things You Will Learn
1. Principles of effective communication.
2. Steps for completing an effective dispatch call.
3. How to develop better relationships between dispatchers and technicians through improved communication.
4. Steps for completing an effective debrief call.
Meet Your Trainer
Catherine Bares
Service Coach & Trainer
