Bring the power of BDR Training to your business

BDR’s Dealer Direct program allows you to hold BDR training at your place of business.

Get everyone on the same page

You will have a unique opportunity to gain a competitive advantage by training your entire team on leading strategies and tactics to drive company profits and improve employee and client satisfaction.

Supercharge your team's results and motivation

  • Have complete access to a BDR trainer and their expertise
  • Take your whole company forward and get your entire team excited
  • Improve internal and external communication
  • Implement an accessory program
  • Boost profits
  • Increase employee retention and morale
  • Save on travel costs

Receive N.A.T.E. continuing education hours

All classes qualify for N.A.T.E. continuing education hours.

Classes Available



This is a two-part class with Owners and Installation personnel attending both Day 1 and Day 2 and Salespeople coming on Day 2 only. On Day 1, Installers will learn how to perform their job better, understand the importance of customer satisfaction, and develop the skills to advance in their profession, all of which will increase their job satisfaction. On Day 2, attendees will work through a series of breakout exercises.
Approved for 16 hours of NATE Continuing Education Hours



This is a two-day team building class that will provide service Technicians with the “soft” tools to perform their job better. Through a series of breakouts, Technicians will develop improved customer communication skills, learn how to drive customer satisfaction, sales leads, and referrals through a defined service delivery procedure. This process will help technicians reduce callbacks, improve revenue generation, and increase job satisfaction while increasing their overall value to the company. 

Approved for 16 hours of NATE Continuing Education Hours




Attendees will learn how to correctly design a residential duct system using ACCA's Manual D to save money and labor. This class also looks at duct design from a profit view point. Attendees will develop templates and short cuts to correctly design systems in half the time and install each job faster.

Approved for 16 hours of NATE Continuing Education Hours




Will teach you the opportunity cost of a lost labor hour, as well as how to leverage your existing crews into the most productive and efficient revenue and referral generating team possible. Attendees will also learn the soft skills; that will help them ensure satisfied customers and generate valuable referral leads as they complete high quality installations. After completing this course, you and your team will have the knowledge you need to become the chosen company to work for in town, attracting the best installers as employees

Approved for 16 hours of NATE Continuing Education Hours



Coming Soon


As your company grows and your structure changes, team members will move into new roles. Build a management team that can implement your company vision.





"We loved both of our Top Gun onsite trainings that we did this year. During the Top Gun Installer Excellence training, it was a little strange for everyone being in the same class together. It took time for everyone to open up. But, once day two rolled around, we started getting a lot more input from the installers. We got a few things implemented right away. We had the installers and salespeople talk together about what the salespeople could do on their notes and checklists to make the installer’s job easier. We were able to tweak that list quickly and get buy in from everyone as to why! This one was huge.

In our Top Gun Technician Excellence training, we were also able to implement a lot of new things. We did a great value building exercise on accessories. We had technicians and salespeople work together and role play. They worked back and forth “selling each other” on accessories. We have started working on service call procedures as well for all the different things we work on. This will take time, but we have gotten the ball rolling!

Both trainings were very good for learning, but also team building. We all enjoyed them both very much and I would highly recommend it to everyone!"

 Jerred Holtzople, Owner of Holtzople Heating & Air Conditioning


Contact Candy Cunningham to sign up today!

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Go Dealer Direct Today!


Download the Dealer Direct Flyer!

We make the process easy. Learn more or sign up by contacting BDR's Dealer Direct specialist, Candy Cunningham.

Improving Technicians’ perceived value and focusing on educating our customers has to be the two main tools that we have ingrained into our company culture since our first Top Gun training with Dave Consulo. We recognized that sales has, at its primary roots, the designed purpose to "educate" customers of a particular need. This focus has helped our entire crew to overcome the unpopular stigma of "sales." In addition, Technicians recognizing their personal worth and how that relates to providing above and beyond customer service has been a hurdle at times for them to overcome. The concentrated effort that the Top Gun Training emphasizes on personal worth acknowledges the Technician’s worth, removing any psychological barriers that have hindered their ability to compensate adequately for the services that they provide.  From the Technician in the field to the person assisting our customers’ needs over the phone and internet, the ability to fully understand the value of what our services offer to our customers has helped us greatly to convey excellence in most everything we do. I say most because we recognize that we are, and will always be, a work in progress. Which is why we have signed up to have Dave come to our facility again in 2019 and coach us as a team on the additional tools necessary to achieve "service worth bragging about." Thank you to Dave and the BDR Team for helping us achieve our goals.
Redlands and Henry Bush Plumbing Heating and Air Wes Livingston