Why Installers Need Interaction Skills
What impact does communication have on your customer’s installation experience?
In this episode of the Prime Resources Podcast, Shaun Weiss, BDR trainer, and head coach outlines why installers need interaction skills and how simple adjustments in communication can raise customer satisfaction and transform your business into the preferred choice in your market.
The process starts from a customer’s first connection with a sales professional through to their interactions with installers during the installation. Discover how to build a culture of great communication and “promise-keeping” that will set you apart from the competition.
Podcast: Play in new window | Download (Duration: 46:43 — 27.2MB)
Why Installers Need Interaction Skills Time Stamps:
- (02:13) – Defining the role of the Installer today
- (06:43) – A deeper look into the interpersonal skills an installer needs
- (14:27) – Overcoming communication challenges
- (16:31) – The points of “interaction” on a typical install
- (20:39) – How to enhance the customer experience
- (28:04) – Building company culture for better communication
- (31:26) – Identifying the habits of a retail-based installer
- (39:24) – Developing appropriate responses to children and pets
About Shaun Weiss
Shaun Weiss has 19 years of experience in the HVAC and Plumbing industry spanning several operational, management, and sales roles, with a concentration in Service Management & Service Operations. He has built and grown service, installation, and sales teams from scratch and has improved operational performance in Service, Installation, and Plumbing operations for each company he has worked for.
Shaun is a natural at business development and has transformed “independent-minded” departments into cohesive interdepartmental partnerships by implementing mutually-beneficial efficiency-focused processes that improved company-wide morale, the customer experience, and bottom-line profitability. He has 11 years of experience in business coaching from the client’s perspective so he’s very knowledgeable about BDR business management practices & BDR’s industry-specific financial performance analytics.
About the Prime Resources Podcast
BDR’s Prime Resources Podcast provides you with the knowledge you need to help your business achieve Prime results – with Prime being the most flourishing stage or state.
Listen to more episodes of the Prime Resources Podcast HERE
You can also listen to all episodes of the Prime Resources Podcast on Spotify