How Shifting Consumer Preferences Are Shaping the Future of Home Service Businesses

In this episode of the Prime Partners Podcast, Paul Redman, VP of Sales at Contractor Commerce, shares how shifting consumer preferences are shaping the future of the home service industry.

The discussion focuses on the importance of e-commerce and online shopping in the industry, as well as the challenges and benefits of implementing an online store. Paul emphasizes the need for contractors to adapt to changing consumer behavior and offers insights into how Contractor Commerce helps contractors integrate e-commerce into their businesses. Discover the future of the consumer journey in the home service industry and where to start in getting a leg up in your market.

Listen here:

Key Takeaways

  • Consumer preferences are shifting towards online shopping and e-commerce in the home service industry.
  • Contractors need to adapt to these changing preferences and offer online shopping options to their customers.
  • Implementing an online store can provide benefits such as increased revenue, better customer experience, and improved efficiency.
  • Contractor Commerce helps contractors integrate e-commerce into their businesses and offers support throughout the process.
  • The industry’s future will involve a combination of online and in-person sales, with online shopping becoming increasingly important.

Time Stamps

  • 00:00 Introduction and Background
  • 03:39 Shifting Consumer Preferences and the Future of the Industry
  • 08:28 Challenges and Benefits of Implementing an Online Store
  • 13:28 Common Early Challenges and Solutions
  • 18:37 Feedback and Reaction from Contractors
  • 26:54 Contractor Commerce Elevator Pitch
  • 28:42 Advice for Hesitant Contractors
  • 32:40 Conclusion and Next Steps

About Paul Redman

Paul Redman leads the sales and success team at Contractor Commerce. After a decade-long tenure working for Lennox, holding various roles in field sales, territory management, and digital marketing, Paul had the opportunity to move to North Carolina to manage a district. There, he developed a pivotal professional friendship with Will Housh, the owner of HVAC.com. This relationship led to the co-founding of Contractor Commerce in 2018, focusing on adapting HVAC sales to the rise of online shopping. Today, Paul and the team at Contractor Commerce empower contractors to engage with customers digitally, meeting the growing demand for convenient at-home shopping experiences.

Contact Information

Contractor Commerce

Paul Redman

predman@contractorcommerce.com
(303) 217-0859
Time Zone: ET

ABOUT THE PRIME PARTNERS PODCAST

BDR’s Prime Partners Podcast host, Tyler Gunhus, is BDR’s Senior Marketing Communications Specialist. He has over ten years of communications experience spanning print, broadcast, and product marketing. After graduating from Biola University with a Communication and Media Arts degree, Tyler joined a large media company, coordinating content creation, social media, and promotions. He joined the BDR team in 2020, helping lead the marketing strategy and execution, focusing on brand development.

In 2024, he became the host of the Prime Partners Podcast, which delivers insight into services, resources, and business practices that can help your company succeed faster.

Each episode features a BDR partner company or client who shares ways you can take your company forward.

Want to learn more about the BDR SAI partner highlighted in this episode? Reach out to BDR’s Client Experience Coordinator, Samantha Minnar, or go to: https://www.bdrco.com/partners/

Listen HERE for more podcast episodes from BDR.

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