Typically comprising only 15%-20% of total sales…
the average residential service department loses virtually all of the money made on the installation side

Service Profit Coach is Focused Exclusively to Drive Service Department Success:
Service-operations coaching focused to work with department leadership, dispatching and service-support roles, including the accounting department. Service Coach improves department productivity and morale, customer service delivery and financial performance.

Top Challenges in Service:
Your service department is the most expensive department to support and your Service Technicians are the most expensive – and scarce – human resource you have. How do you grow your business if you can’t afford the resources you need? Here is a list of the top challenges and consequences of being “average” in Service:

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Performance Goals of Service Profit Coach:
BDR’s premise is that Service can and should be the most profitable department in the company (smaller tickets with a bigger profit margin). Further, “Service Operations” is a logistics-management role. As such, you need the right management skills, aptitude, and personality type for success at the helm. BDR has a proven, documented track record of helping our clients to achieve the following results:

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Listen to what our current client has to say about Service Coaching and BDR

Watch video testimonials or  read quotes from our clients 


Interested?

Please call to speak with our coaching program specialists, or email us:
206-870-1880 | info@bdrco.com 

ServiceProfitCoachLogo Version2 Russel's Heating Testimonial Version 2
We were stuck as a company! We are a BDR / Profit Coach client and couldn’t explain what was going on in our company, so we invested to have Paul Grizzle, our Head Coach, come out to observe our company. Last week, Paul came for an on-site. It was a great benefit! He was able to talk to our team (and myself) and help all of us with our challenges and understand what needs to be done for Ultimate Air to move in the correct direction for the company’s future. It was nice to have Paul also understand, and to be able to grasp what we need for support from him to help us move forward. We are putting this in our budget to have him visit us annually! Thank you for everything, Paul! We look forward to the upcoming changes.
Ultimate Air Jeff Blemke