Top Gun Technician Excellence: Beyond Diagnostics

HVAC service technician working on outdoor air conditioner unit.

This two-day team building class provides service technicians with the “soft” tools to perform their job better.

Through a series of breakouts, technicians will develop improved customer communication skills, learn how to offer and sell accessories, drive customer satisfaction, and capture replacement leads through a defined service delivery procedure.

This process will help technicians reduce callbacks, improve revenue generation, and increase job satisfaction while increasing their overall value to the company.

Who Should Attend: Dispatchers, Owners, Service Managers, Technicians

Pathway: Sales, Service

Length: 2 days