Top Gun Technician Excellence: Beyond Diagnostics
This two-day team building class provides service technicians with the “soft” tools to perform their job better.
Through a series of breakouts, technicians will develop improved customer communication skills, learn how to offer and sell accessories, drive customer satisfaction, and capture replacement leads through a defined service delivery procedure.
This process will help technicians reduce callbacks, improve revenue generation, and increase job satisfaction while increasing their overall value to the company.
Who Should Attend: Dispatchers, Owners, Service Managers, Technicians
Pathway: Sales, Service
Length: 2 days