Holtzople Heating & Air ConditioningJerred Holtzople
In our Top Gun Technician Excellence training, we were able to implement a lot of new things. We had started a tiered maintenance agreement earlier in the year. We got a lot of feedback from technicians as to how we could add benefits to the tiers to make it easier to sell. The technicians have really been working hard since to sell agreements. They understand now why more agreements = more technicians and a longer on call rotation!
We did a great value building exercise on accessories as well. We had technicians and salespeople work together and role play. They worked back and forth “selling each other” on accessories.
We have started working on service call procedures as well for all the different things we work on. This will take time, but we have gotten the ball rolling!