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Duff Branin is President of Universal Mechanical Service in Redmond, WA. He started his company in 1986 and has grown it to become a leader in the design build market in Seattle and the surrounding region.

Over 60 hardworking individuals came together in a big way at BDR’s Service Dispatch University this past week in Seattle. Service team members were able to come together and develop an understanding of their role, improve customer service abilities, refine dispatching and scheduling techniques – all to drive more revenue. Together we came up with new telephone…

The retirement of the Baby Boomer generation will have a huge impact on the construction trades at all levels.

What is your most valuable asset? For most Americans, their savings, their 401K, or their home are all common answers to this question. For business owners, the answer is slightly different. Your most valuable asset is likely to be your company. It can generate an income stream as long as you own it, and one day it can be sold.

I’m sure we’ve all read studies that show fewer than 10 percent of the population sets goals, less than half of these people achieve their goals, and yet everyone believes goal setting is very important. So, why do we all agree having goals is important yet more than 90 percent of us don’t set them?

Anyone can learn from their own mistakes, but a wise man learns from the mistakes of others…

Here in Georgia we’re not too far from where Spanish conquistadors once spent decades looking forthe Fountain of Youth. As we know, they never found it. Their quest was as achievable, some might say, as a contracting firm doing an end-run around the down economy.

Just as a good hitting or pitching coach can help a baseball player succeed, a good business coach can help a company succeed. At Mason Mechanical, we’re living proof of this.

I’ve flown to Seattle twice every year for the past 10, and each time, return home reinvigorated, newly inspired, and having learned something new and valuable for the business each time,” said Mark Stout, president of Stout Heating and Air, an 18-person, full-service mechanical contracting based in Salisbury, NC.