Boost Customer Trust and Retention with Key Steps for Handling Unhappy Clients
For all home service businesses, delivering a high-level of customer satisfaction is the goal during ever call. But what happens when we encounter an unhappy customer who’s expectations were not met?
If you have a process and training for your team in place to deal with this type of situation, you increase the likelihood that you can turn a potential 1-star review into a loyal customer.
BDR service coach and trainer Catherine Bares joins BDR Director of Training Matt MacArthur to explore a proven process for customer service coordinators to effectively manage unhappy customers.
Transform complaints into opportunities and make every customer feel heard and valued! In our video, you’ll discover
- Create a Welcoming Atmosphere
- Empathize and Collaborate With Your Customers
- Follow Up for Success
Don’t miss this opportunity to learn how to turn challenges into lasting connections for your business!
Fill out the form to access our essential guide on the six key steps for effectively managing unhappy customers.
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BDR has helped thousands of contractors of all sizes across North America to take control of their businesses while improving their profits and lifestyle. We can help you too! BDR offers a variety of customizable coaching programs that we tailor to your needs.
