Posts by Erin Kunz
What Home Service Business Owners Need to Know About Fake Compliance Notices in 2026
Fake compliance scams have evolved in 2026. Learn how the new tactics affect HVAC, plumbing, and business owners, and the specific steps you can take to protect your service business.
Read MoreBundling Services Boosts Customer Loyalty
Turn one-time clients into loyal customers with bundled service packages! Follow along as BDR Sr. Service Coach Jennifer Shooshanian reveals how strategic bundles boost recurring revenue, streamline maintenance, and strengthen customer loyalty—read it now to grow your HVAC business!
Read MoreMake an Offer So Good People Feel Stupid Saying No | Five Minutes Forward
In this episode of Five Minutes Forward, BxB Media’s Director of Client Services & Technology, Zene Wynkoop, joins BDR University Advisor Angie Swartz to dive into how building customer trust can lead to more opportunities. Zene shares how the book has influenced how he perceives value versus actual cost and discusses a quote that got him on this journey.
Read MoreOutbound Calling 101 for the HVAC Industry
Often overlooked in HVAC marketing strategies, outbound calling is a powerful yet underutilized method for driving HVAC business growth and revenue. In this article, we will look specifically at seven ways to improve your outbound calling and use specific HVAC calling scripts in your business.
Read MoreFlatten the Curve: How Smart HVAC Contractors Use Maintenance Scheduling to Control Seasonality
Seasonality is a reality in the home services industry, particularly for HVAC contractors.
Summer heatwaves and winter freezes bring spikes in demand, while the shoulder season often leads to underutilized teams and shrinking revenue. But what if there were a way to level that roller coaster?
Read MorePractical Applications for AI in Home Service Businesses
Explore the evolution of AI-driven call services with Free2Grow’s Chief Sales Officer, Nathan Keller, as he discusses how it stacks up against traditional models and what it takes to implement these tools to benefit your team and customers. Walk away with a clear understanding of the next wave of innovation—and how to make it work for you.
Read MoreBeyond the Repair: Strategies to Maximize Service Technician’s Time in the Home
A well-trained and confident technician has a fantastic opportunity to maximize each call. In the home service business, your company’s closest customer connection is through the technician. They meet the customer face-to-face, listen to their needs and challenges, and work to leave them more comfortable in their home than before. As such, your technicians should…
Read MoreThe Contractor’s Guide to Mastering Revenue Recognition & Driving Profit
Timely and accurate financial statements are critical to making key decisions within your business. Revenue recognition is the foundation of accurate financial reporting and the most common profit & loss (P&L) statement error. This webinar will guide you through best practices and help you understand the impact of correct revenue recognition. You’ll gain the insights needed to…
Read MoreHow to Use the Profit & Loss by Job Report in QuickBooks®
Listen as BDR Lead Accounting Coach Lauren Woodward covers the Profit & Loss by Job report, the differences between QuickBooks® Desktop and Online, and the importance of having an accounting coach to help implement and utilize this powerful tool effectively.
Read MorePositive Action Plan | Five Minutes Forward
BDR Head Coach Joel Bruch discusses the book “Positive Action Plan” and highlights how if we want to grow and prosper, it’s important just to take the first step—however small it seems.
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