Top Gun Technician Excellence - Beyond Diagnostics (Online Training)
Top Gun Technician Excellence: Beyond Diagnostics is a three-day team building class that will provide service technicians with the “soft” tools to perform their job better.
Technicians will develop improved customer communications skills, learn how to drive customer satisfaction, sales leads, and referrals through a defined service delivery procedure. This process will help technicians reduce callbacks, improve revenue generation, and increase job satisfaction while increasing their overall value to the company.
Key Topics Include:
- Financial Dynamics of a Service Department
- Client Service Mentality
- Referral Generation
- Sequence of Events
- Discussing Options
- Presenting Options
Who Should Attend:
- Service Technicians
- Service Managers
Our online workshops give you access to the same training as our live event but from the comfort and convenience of your own desk. You get real-time access to our live trainer to take part in discussions and ask questions. Each day will be broken up into multiple mini sessions to help you absorb and retain the information covered.