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Top Gun Technician Excellence - Beyond Diagnostics (Online Training)

Online Training
Jun. 9, 2020 - Jun. 11, 2020

Top Gun Technician Excellence: Beyond Diagnostics is a three-day team building class that will provide service technicians with the “soft” tools to perform their job better. Through a series of breakouts, technicians will develop improved customer communications skills, learn how to drive customer satisfaction, sales leads, and referrals through a defined service delivery procedure. This process will help technicians reduce callbacks, improve revenue generation, and increase job satisfaction while increasing their overall value to the company. 

 

TGTE Live Online Graphic

 

Key Topics Include:

  • Financial Dynamics of a Service Department
  • Client Service Mentality
  • Referral Generation
  • Sequence of Events
  • Discussing Options
  • Presenting Options

 

Who Should Attend:

  • Owners
  • Service Managers
  • Service Technicians
  • Dispatchers

 

Our online workshops give you access to the same training as our live event but from the comfort and convenience of your own desk. You get real-time access to our live trainer to take part in discussions and ask questions. Each day will be broken up into multiple mini sessions to help you absorb and retain the information covered.

 


 

Workshop Information

Date: June 9-11, 2020


 

Registration 

For easy online registration, please visit our EventBrite page here: Register Online

If you need additional assistance with your registration, please contact Angie Swartz at angieswartz@bdrco.com