Customer Experience University (Raleigh)

Raleigh, NC
Mar. 19, 2020 - Mar. 20, 2020





Are your Coordinators creating a memorable, positive experience for every customer?

BDR is pleased to announce the release of our newest training workshop to help your team build a unique customer experience that generates results: Customer Experience University!

This 2-day workshop is built for the Sales and Installation Coordinators who serve as the central point of each customer’s experience with your company. BDR will provide customer service and communication training to help them deliver 360° of Trust™ with both internal and external customers.

If you can build and deliver trust, customers will be more likely to be 100% satisfied and refer you to their friends and family. This process starts with your Coordinators.

By attending this class, Coordinators will:

  • Learn expectations of the role
  • Improve their customer service and communications skills
  • Develop communication skills and procedure tools
  • Understand how to position Salespeople and Installers for success
  • Find out how to build 360° of Trust™ with customers and co-workers
  • Understand how to enhance customer satisfaction
  • And much more!


Guide your clients and lead your company!


Workshop Information

Date: March 19-20, 2020

City: Raleigh, NC


For easy online registration, please visit our EventBrite page here: Register Online 

If you need additional assistance with your registration, please fill out the Registration Form and return it to Angie Swartz at

Meet Your Trainer – Catherine Bares


Catherine Bares


Catherine Bares has over two decades of HVAC experience largely focused on Service Operations & Sales. She has held numerous positions over the years.

While Service is her passion, Catherine has proven total-company operations knowledge and she has demonstrated her ability to manage, coach and inspire.


Who Should Attend

  • Install, Service, & Sales Coordinators
  • Managers
  • Sales Team
  • Dispatchers
  • Owners


What's Included

  • Continental Breakfast
  • Break Snacks
  • Lunch
  • Course Book & Materials



You will be receiving a welcome packet that will include travel planning suggestions. We are recommending that flight arrangements be made 21-28 days before travel. Your return flight should be scheduled after 5:00 PM on the last day of class. Hotel recommendations will be sent in your class welcome packet.