Woods Comfort Systems
I am a service technician that has 4-years experience. This is the second BDR Top Gun Excellence training I have been to, but this class involved our entire company and departments rather than a few technicians. It was so amazing going through this program all together to discuss ideas and go over each other’s departments function and customer interaction and discuss ideas that will help each other out.
We discovered so much valuable information and beneficial steps that lead to better customer interactions and interdepartmental communication, our sales, marketing, and lead generation/retention. This program has empowered me personally to take on a more interactive role and brainstorm with fellow co-workers/management to implement some creative and constructive changes to make our company go from great to best.
- John Haug
Wright’s Appliance Service
I tell my Territory Manager that if they have a BDR class scheduled to just sign me up and tell me the dates. I was a 2% net company and began attending BDR classes back in 2011. I now have retail covering all overhead and we are netting 36% net. We now stage our jobs for labor management and install trucks no longer go home. If the install trucks are at the shop, they have no tools to do side jobs.
- Frank Wright