This class made me more aware of how important the procedures are to ensure satisfied clients, happy employees, and a profitable business. We have used some of the ideas in the past and some currently, but to put it all together in full implementation would make a world of difference in our business model.

It has also been very useful to see other companies and share ideas with them. Each of us are different but have similar successes and failures. To see that BDR is helping us to achieve a higher standard for the industry is encouraging.

- Albie "Chris" Clifton

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