Earn NATE CEHs while improving your customer service skills at Top Gun Technician Excellence.
June 21, 2018
Top Gun Technician Excellence-Beyond Diagnostics is a two-day, skills class that will provide Service Technicians with the “soft” skills to perform their job better.
Lance Evans
“I was more confident in presenting different options to the customer. I also understand more on why the company I work for changes what they do. I would definitely recommend this class to any other Technician.”
Through a series of breakouts, Technicians will develop improved customer communications skills and learn how to drive customer satisfaction, sales leads, and referrals through a defined service delivery procedure.
Technicians will learn to:
- Reduce callbacks
- Improve revenue generation
- Increase job satisfaction
- Increase their overall value to the company
This class is eligible for 16 N.A.T.E. Continuing Education Hours
If you’d like more details on upcoming events, click here
