Top Gun Technician Excellence - Beyond Diagnostics (Seattle)
Train your most valuable replacement lead generators:
Top Gun Technician Excellence-Beyond Diagnostics is a 2-day team building class that will provide Service Technicians with the “soft” tools to perform their job better.
Through a series of breakouts, Technicians will develop improved customer communications skills, learn how to drive customer satisfaction, sales leads, and referrals through a defined service delivery procedure.
This training will not only improve Technician performance, but it will help you retain these scarce blue collar workers.
Attendees will learn how to:
- Reduce callbacks
- Improve revenue generation
- Generate replacement Leads
- Increase their overall value to your company
"This is not a sales class but 100% a mind reset. Take the class as soon as you can."
Charles Pritchett, RSP Heating and Cooling
Meet Your Trainer - Dave Consulo
Dave Consulo brings years of HVAC experience spanning the type of knowledge and expertise that can only be gained by starting at the ground-floor and rising through the ranks.
Dave has management experience in the HVAC and in the Agricultural industry. He has built a reputation as an effective manager who generates bothz employee success and company profit.
Who Should Attend
- Service Technicians
- Service Managers
- Continental Breakfast
- Buffet Lunch
- Break snacks
- Class Book & Training Materials
You will be receiving a welcome packet that will include travel planning suggestions. We are recommending that flight arrangements be made 21-28 days before travel. Your return flight should be scheduled after 5:00 PM on the last day of class. Hotel recommendations will be sent in your class welcome packet
"The entire educational experience was well worth my time. I would strongly recommend anyone in our industry invest in this learning experience."
Alder Cruz, Frederick Air
This class brought fresh perspective to my role as a Technician. I feel a stronger sense of pride in my job.
Michael Moorehead, Welzig H&A
Our company has improved its customer service by being able to look outside the box and offer meaningful options to our customers. Over the years, we’ve evolved from 1-2 sentence work orders to complete diagnostics and increased leads to the sales dept. We have been beating our earnings projections yearly, all thanks to the instruction and advice that you have provided us. I see the difference in myself since I have begun BDR training. I look forward to attending additional training from your great company. Thank you very much.
Raymond Holguin, Arizona Comfort Systems