Top Gun Technician Excellence - Beyond Diagnostics (Phoenix)
Top Gun Technician Excellence: Beyond Diagnostics is a two-day team building class that will provide Service Technicians with the “soft” tools to perform their job better. Through a series of breakouts, Technicians will develop improved customer communication skills, learn how to drive customer satisfaction, sales leads, and referrals through a defined service delivery procedure. This process will help Technicians reduce callbacks, improve revenue generation, and increase job satisfaction while increasing their overall value to the company.
"This is not a sales class but 100% a mind reset. Take the class as soon as you can."
Charles Pritchett, RSP Heating and Cooling
Meet Your Trainer - Dave Consulo
Dave Consulo brings 13-years of HVAC experience spanning the type of knowledge and expertise that can only be gained by starting at the ground-floor and rising through the ranks.
Dave has a total of 15-years of management experience spanning 7 years in HVAC and 8 years in the Agricultural industry and has built a reputation as an effective manager that generates employee success and company profit.
Who Should Attend
- Service Technicians
- Service Managers
- Continental Breakfast
- Buffet Lunch
- Break snacks
- Class Book & Training Materials
You will be receiving a welcome packet that will include travel planning suggestions. We are recommending that flight arrangements be made 21-28 days before travel. Your return flight should be scheduled after 5:00 PM on the last day of class. Hotel recommendations will be sent in your class welcome packet
"The entire educational experience was well worth my time. I would strongly recommend anyone in our industry invest in this learning experience."
Alder Cruz, Frederick Air
To sign up or for more information contact Angie Swartz