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Customer Experience Coordinator University (Seattle)

Seattle, WA
Aug. 14, 2019 - Aug. 16, 2019

MASTER INTERNAL COMMUNICATION 
AND CUSTOMER SATISFACTION

 

CEC

 

Attend Customer Experience Coordinator University to develop a structured process of customer communication for your Sales and Install Coordinators. These vital team members will be trained in communication and organization skills so they can drive improved customer satisfaction and referrals.

Attendees will be guided through the importance of capturing, managing, and nurturing leads throughout the sales and install process while providing excellent client care skills and learning to treat co-workers as if they were clients.

By attending this class, Coordinators will:

  • Learn expectations of the role
  • Develop communication skills and procedure tools
  • Build scripts to apply
  • Understand their budgetary impact
  • Learn how to close the gap in the circle of communication
  • Understand how to enhance customer satisfaction.

 

Guide your clients and lead your company!

 

Workshop Information

Date: August 14-16, 2019

City: Seattle, WA

Registration Form: Registration Form or Register Online Now

 

To sign up or for more information, contact Angie Swartz by:

Email

Phone: 206-870-1880

 


Meet Your Trainer – Catherine Bares

 

Catherine Bares

 

Catherine Bares has over two decades of HVAC experience largely focused on Service Operations & Sales. She has held numerous positions over the years.

While Service is her passion, Catherine has proven total-company operations knowledge and she has demonstrated her ability to manage, coach and inspire.

 

Who Should Attend

  • Install, Service, & Sales Coordinators
  • Managers
  • Sales Team
  • Dispatchers
  • Owners

 

What's Included

  • Continental Breakfast
  • Break Snacks
  • Lunch
  • Course Book & Materials

 

Travel

You will be receiving a welcome packet that will include travel planning suggestions. We are recommending that flight arrangements be made 21-28 days before travel. Your return flight should be scheduled after 5:00 PM on the last day of class. Hotel recommendations will be sent in your class welcome packet.

 

To sign up or for more information contact Angie Swartz

Email: angieswartz@bdrco.com

Phone: 206-870-1880