Top Gun Installer Excellence: Beyond Diagnostics

TOP GUN TECHNICIAN EXCELLENCE: Beyond Diagnostics is a two-day team building class that will provide service technicians with the “soft” tools to perform their job better. Through a series of breakouts, technicians will develop improved customer communication skills, learn how to drive customer satisfaction, sales leads, and referrals through a defined service delivery procedure. This process will help technicians reduce callbacks, improve revenue generation, and increase job satisfaction while increasing their overall value to the company. 

Approved for 16 hours of NATE Continuing Education Hours

I just wanted to take a quick moment and thank you again for your time and the opportunity for my department as well as for myself to learn from you I am so excited that we had this class at a point where I and many of my team are new to Fire & Ice. We can lay the framework and foundation for profitable development and growth through attention to detail and exemplary customer service. I am eager to begin taking what we learned and discussed and begin to apply it to our operations and begin to drive the changes we need to make to properly position ourselves for the long run. Again, thank you so much for everything. It was such a valuable class and I am eager to see the dividends pay off from commitment and investment into the myriad of topics or points discussed. 
Fire & Ice Heating & Air Conditioning Charles Wolf