Top Gun Installer Excellence: Closing the Loop

TOP GUN INSTALLER EXCELLENCE: Closing the Loop is a two-part class with Owners and Installation personnel attending both Day 1 and Day 2 and Salespeople coming on Day 2 only.
  • Day 1: Installers will learn how to perform their job better, understand the importance of customer satisfaction, and develop the skills to advance in their profession, all of which will increase their job satisfaction. With well-trained installers, dealers will be able to make the transition from a contractor to a retailer who runs a sales-driven company.
  • Day 2: During the second day of class we will work through a series of breakout exercises as a group to determine how sales can help installation, how installation can help sales, and how all of us can work together as a team to eliminate callbacks, drive customer satisfaction, and generate referral leads.

Approved for 16 hours of NATE Continuing Education Hours

As a dispatcher, I felt this class gave me knowledge on understanding a lot more from a technician’s perspective. Dave was a great teacher.
Jackie Fronczak Lakeside Service Company, Inc.