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Rick Gustin

Reliable1

After our onsite this last month with Barb and Laura, I felt compelled to ask Page, our new Accounting Manager, to sit down and write how she felt about the week of onsite with Barb, and also how the coaching has been going for her. Page came from a background where her employer did not spend real money to invest in her training or advancement of her abilities as an accounting person. Attached you will see her response to the onsite, and how she feels about Barb and the entire BDR support staff and processes.

I can only try to explain how much Chris, Barb, and the entire staff at BDR have helped me to become a smarter, better, and more understanding owner of my company.

Over the past four years, we have gone through a lot of changes – both good and bad. But through it all, you guys have always been there to give me advice and to help me advance my thoughts and dreams of improving the way we do things here. Sometimes you are just the big brother and sister that listen to me, offers advice, and helps direct me to a better decision for not only myself but my company.

When you think of coaching and bringing someone into your company, you first think “these guys don’t have a clue what I do, how things are around here, and how are they going to help me.” Well you have all proven to me that if I opened my company, thoughts, and my heart to you, listened to what you are saying, and trust that you do have my best interest in mind, I can and I have learned a lot.

I truly believe that every company should have someone to listen and to talk to about what is going on with your company good or bad. That they will become better at what they do, and their company will be better. If the Owner is getting better at being an Owner, then the employees will see and will want to get better. So, everyone wins.

On the subject of coaching and the BDR experience: I have gone as far as saying that the BDR Company, and especially Chris Koch and Barbara Geiger, are not just my coaches – you have become a big part of our family, here at Reliable 1. Above all, I have found new friends that I trust to be there to help me through anything.

Now, I know that, as an owner, you rarely ever get someone to stand up and say that you are doing a great job and thank you for your hard work. Today, I am saying that about Chris, Barb, and their support teams. I want it to be heard by everyone. So, I hope that this will be passed onto your management so that they can see how appreciative myself, my wife Becky, our family, and all of our employees are for the work you do. You have helped me to be a better dreamer, a better owner, and you helped me to contain and direct my passion for my company so that we can continue to grow in so many ways.

I cannot say it enough: you are doing a great job in helping me to realize my dreams, and I look forward to continuing this on for a long time.