John HaugWoods Comfort Systems
I am a service technician that has 4-years experience. This is the second BDR Top Gun Excellence training I have been to, but this class involved our entire company and departments rather than a few technicians. It was so amazing going through this program all together to discuss ideas and go over each other’s departments function and customer interaction and discuss ideas that will help each other out.
We discovered so much valuable information and beneficial steps that lead to better customer interactions and interdepartmental communication, our sales, marketing and lead generation / retention. This program has empowered me personally to take on a more interactive role and brainstorm with fellow co-workers / management to implement some creative and constructive changes to make our company go from great to best.